Business Connect - January 2023, Enterprise issue

Enterprise: January 2023

Introducing the Brightspeed Business Connect e-newsletter.

The Brightspeed Business team is excited for the beginning of a new year and continuing to build on our customer relationships that have developed over these last few months. As a company, we are committed to being local and present within your communities to better deliver the services your business requires. We work every day to earn your trust and to handle the most important connections that allow your business to succeed.

Our team strives to be genuine and forthright in how we communicate with you, and we purposefully create space for open and honest feedback. The following newsletter content is a way of delivering on what we believe and keeping you informed. We hope you find this information valuable and would welcome your feedback for future editions.

A brilliant way to do business.

Wave goodbye to frustrating internet services.

Here at Brightspeed, we’re bringing a fast, reliable connection to more rural and suburban areas. Because we know exactly how important it is for businesses like yours to stay connected to your customers.

Simple, secure, high-speed internet.

Looking for a service you can count on? With Brightspeed Business Internet, you can focus on your work – and we’ll take care of your connection. All while keeping things as easy and fuss-free as possible.

Discover business-boosting internet from Brightspeed.

Product update:

Enterprise-grade Dedicated Internet Access
 

Discover the productivity advantages of securely connecting to the internet with a private connection. With DIA access, customers can expect the best performance for their crucial applications such as video conferencing, VoIP (Voice over IP) and file sharing.

• • Enterprise grade internet with SLAs
• • Each location has a dedicated internet service connection
• • Guaranteed bandwidth for each location
• • Various speed options to fit your specific needs
• • Internet speeds up to 10Gbps (10,000Mbps)
• • Symmetrical speeds (upload/download)
• • Static IP addresses available
• • 24/7 local business support

Brightspeed Delivers Fiber Connectivity to 3,000 Rural South Carolina Homes

Brightspeed, the nation’s fifth-largest incumbent local exchange carrier (ILEC), announced the completion of expanded broadband fiber services in Eutawville, South Carolina and surrounding area, bringing faster, more reliable internet service to more than 3,000 doorsteps. Investments from Brightspeed and the company’s participation in the South Carolina 2021 Rural Broadband Grant Program helped to meet the growing demand for high-speed internet in the rural Orangeburg County community. The program matches company investments to support broadband expansion to underserved areas.

The Brightspeed Control Center

Did you know you can retrieve and pay your invoice through Control Center? This feature allows our customers to easily handle their payments online. The customer portal also provides access to manage, control and configure many other solutions within the Brightspeed Business product portfolio as well as allowing each customer the ability to self-service their account, build reports, set up additional users and services, manage order activity, open repair tickets and access invoicing.

You can login with your same username and password as before. If you are a new user, no problem. Have your account number available and you can easily create a profile in Control Center.

We Love Local!

Who doesn’t love a free lunch? We’re hoping our Brightspeed Business customers do.

Brightspeed recently launched a new customer engagement program called "We Love Local". The program features a reputable, popular, local food truck that we sponsor in a central location near our Brightspeed Business customers. Customers can visit the truck for a complimentary lunch and meet with our representatives who are prepared to explain the benefits of our services and answer customer questions.

“The goal is to engage with our local customers by showing up where they live and work and introducing them to their Brightspeed Business team,” said Andy Rodriquez, VP, Enterprise Sales.

The first "We Love Local" lunch was held in Mansfield, Ohio on Dec. 9, 2022. The next two stops in December were in Jefferson City, Missouri and Charlottesville, Virginia.

“While we are very confident in this program’s positive impact, we are approaching it as an opportunity to learn and continuously improve how and when we connect with our customers in person,” added Andy.

More of the "We Love Local" events are planned for the coming months.

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