If you are an existing Medium and Enterprise, Public Sector, or Wholesale customer and have an existing repair ticket or issue you need escalated, select a service, and then call the appropriate point of contact.
To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
If you have an issue that requires escalation, start with the first level of contact and work your way up as needed. To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
Electrical and Optical Services
833-363-2888
Manager on Duty
Network and Infrastructure Services
833-363-2291
Senior Manager (On Call)
Network and Infrastructure Services
833-363-2305
Director (On Call)
Network and Infrastructure Services
833-363-2311
Head of Customer Experience
Repair and Service Assurance
833-363-2320
Brightspeed Control Center
You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.
Sign in to Control Center
If you have an issue that requires escalation, start with the first level of contact and work your way up as needed. To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.
Ethernet | DIA | ATM | Frame Relay
833-363-2907
Manager on Duty
Network and Infrastructure Services
833-363-2291
Senior Manager (On Call)
Network and Infrastructure Services
833-363-2305
Head of Customer Experience
Repair and Service Assurance
833-363-2320
Brightspeed Control Center
You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.
Sign in to Control Center
Connect with an agent for help with a Residential repair ticket or issue.
Connect with an expert for help with a Small Business repair ticket or issue.