If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.
Select a topic to view relevant questions and answers.
How can I contact Brightspeed if I have more questions?
How often will Brightspeed update the transformation webpage and FAQs?
What is the Wholesale: Systems Transformation?
Which processes do these changes affect?
When do these changes begin?
How will these changes be communicated to customers?
Is there an update as it relates to the Systems Transformation schedule?
What are the different phases of migration?
What is Phase One in the IT Transformation?
When will Phase One begin and end?
How many conversion windows will be affiliated with Phase One?
What states are impacted by the conversion windows?
What services are impacted under the Phase One LSR Migration?
|
|
---|---|
AB |
Loop |
BB |
Loop w/ Number Portability |
CB |
Number Portability |
EB |
Resale |
FB |
Unbundled Local Switching (ISP Only) |
JB |
Directory Listings & Assistance |
KB |
Resale Private Line |
MB |
Loop & Unbundled Local Switching (Port) |
NB |
DID/DOD/PBX |
PB |
Centrex |
QB |
ISDN |
|
|
---|---|
CRS |
Centrex Resale Services |
DDPS |
DID-DOD-PBX Services |
DL |
Directory Listing |
EU |
End-User Information |
HGI |
Hunt Group Information |
IBPS/IS |
ISDN BRI-PRI Services |
LS |
Loop Service |
LSNP |
Loop Service with Number Portability |
LSR |
Local Service Request |
NP |
Number Portability |
PS |
Port Service |
RPL |
Resale Private Line |
RS |
Resale Service |
What systems will be changing in the Phase One LSR Migration?
When will the changes go into effect?
Will there be a moratorium/embargo window surrounding each cutover conversion?
LSR and Local Number Portability (LNP) ordering will be restricted for Conversion Three states from July 18, 2025 to August 3, 2025. Orders may not have a due date set during the Embargo Period.
LSR and LNP orders may be submitted to Neustar during the restricted period with a due date of August 4th or greater and will be placed in a held status until completion of the embargo on Monday, August 4, 2025.
In the event we do encounter an issue during the conversion, we will contact you directly. Brightspeed expects due date modifications to be minimal during this time.
Conversion One and Conversion Two states will process as normal.
LSR and Local Number Portability (LNP) ordering will be restricted for Conversion Three states from July 18, 2025 to August 3, 2025. Orders may not have a due date set during the Embargo Period.
LSR and LNP orders may be submitted to Neustar during the restricted period with a due date of August 4th or greater and will be placed in a held status until completion of the embargo on Monday, August 4, 2025.
In the event we do encounter an issue during the conversion, we will contact you directly. Brightspeed expects due date modifications to be minimal during this time.
Conversion One and Conversion Two states will process as normal.
LSR and Local Number Portability (LNP) ordering will be restricted for Conversion Three states from July 18, 2025 to August 3, 2025. Orders may not have a due date set during the Embargo Period.
LSR and LNP orders may be submitted to Neustar during the restricted period with a due date of August 4th or greater and will be placed in a held status until completion of the embargo on Monday, August 4, 2025.
In the event we do encounter an issue during the conversion, we will contact you directly. Brightspeed expects due date modifications to be minimal during this time.
Conversion One and Conversion Two states will process as normal.
Will ASR orders and their affiliated systems be impacted now?
What is changing with the ordering system?
Can customers continue to Ebond/API to the new environment?
Where can we repoint our API for the new Universal Order Connect?
Where can I find the technical specifications for the API repoint?
If we do not use Ebond/API today, will Brightspeed continue to offer a GUI Interface?
Will User Guides and Job Aides be posted on the New UOC platform?
Will Brightspeed continue to support LSOG 2Q19?
How soon will carriers be provided access to Brightspeed’ s new UOC environment?
What if we are having issues with setting up our new environment?
Will our existing credentials be carried over?
Will carriers have to apply for new access?
Where can I find the Neustar LSR/LNP Business Rules?
The Brightspeed Business Rules have been published at https://uoc.Brightspeed.com.
The Brightspeed Business Rules have been published at https://uoc.Brightspeed.com.
The Brightspeed Business Rules have been published at https://uoc.Brightspeed.com.
Will the business rules be different than the current ordering system?
The business rules will be consistent with the existing rules used today.
The business rules will be consistent with the existing rules used today.
The business rules will be consistent with the existing rules used today.
After 2/19/25, should customers send orders to Brightspeed or EASE?
Any orders outside of Georgia, Michigan, Alabama, Illinois, Indiana, Mississippi, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, and Virginia should continue to be sent to the current ordering system. For Conversion One and Conversion Two states, orders should be sent to Neustar, but they will be held during the Embargo periods.
Any orders outside of Georgia, Michigan, Alabama, Illinois, Indiana, Mississippi, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, and Virginia should continue to be sent to the current ordering system. For Conversion One and Conversion Two states, orders should be sent to Neustar, but they will be held during the Embargo periods.
Any orders outside of Georgia, Michigan, Alabama, Illinois, Indiana, Mississippi, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, and Virginia should continue to be sent to the current ordering system. For Conversion One and Conversion Two states, orders should be sent to Neustar, but they will be held during the Embargo periods.
When the LSR orders are sent to Neustar during the embargo period, will customers receive acknowledgement to confirm Neustar gets them?
Yes, you will recieve an acknowledgement.
Yes, you will recieve an acknowledgement.
Yes, you will recieve an acknowledgement.
Will there be a new GUI for prequalifying broadband?
Yes, Neustar has a pre-order tool where the customer can pull back the details related to the service.
Yes, Neustar has a pre-order tool where the customer can pull back the details related to the service.
Yes, Neustar has a pre-order tool where the customer can pull back the details related to the service.
What billing conversion is taking place with Ensemble billed accounts?
Will our Billing Cyle Change?
Will we receive notifications of any billing changes?
Yes, accounts that are impacted by a conversion will receive an on-bill notification through Ensemble alerting the customer of the change.
Yes, accounts that are impacted by a conversion will receive an on-bill notification through Ensemble alerting the customer of the change.
Yes, accounts that are impacted by a conversion will receive an on-bill notification through Ensemble alerting the customer of the change.
Will we receive more than one invoice during the transition?
Will my Billing Account Number (BAN) change in the transition?
Will Electronic Billing Options (EDI) have a new ISA number and EDI IDs?
How will we be able to access CDRs as states begin to transition?
What should be expected as far as general billing changes?
If I am using the Wholesale Repair Portal, will there be any changes?
If I am a ControlCenter user, will there be any changes?
Will customers continue to use Vendor ID - EMBARQ.LD?
What processes will be in place for PIC/CARE requests in the new systems?
Can you confirm if only endpoints are changing or will updates also be made to the interface?
Will customers be required to fill out various, specific Connectivity forms relating to e-bonding?
Is Trouble Management/Ticketing impacted?