Wholesale: Systems Transformation Wholesale: Systems Transformation FAQs

Wholesale: Systems Transformation FAQs

If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.

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General

How can I contact Brightspeed if I have more questions?

If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.

If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.

If you have specific questions that are not addressed in our FAQs section, please email wholesaletransformation@brightspeed.com.

How often will Brightspeed update The Transformation Webpage and FAQs?

Updates will be provided for major milestones or approximately every two weeks and continuing throughout the life of the systems transformation.

Updates will be provided for major milestones or approximately every two weeks and continuing throughout the life of the systems transformation.

Updates will be provided for major milestones or approximately every two weeks and continuing throughout the life of the systems transformation.

What is the Wholesale: Systems Transformation?

Following the close of our transaction in October 2022, Brightspeed communicated that for a period not to exceed two years, we would operate on a replicated version of existing OSS infrastructure under TSA agreement with the legacy company. It has always been a part of our transformation plan to migrate to systems that are purpose built for Brightspeed to simplify our customer experience, optimize our solution support, and modernize our approach to technology.

Following the close of our transaction in October 2022, Brightspeed communicated that for a period not to exceed two years, we would operate on a replicated version of existing OSS infrastructure under TSA agreement with the legacy company. It has always been a part of our transformation plan to migrate to systems that are purpose built for Brightspeed to simplify our customer experience, optimize our solution support, and modernize our approach to technology.

Following the close of our transaction in October 2022, Brightspeed communicated that for a period not to exceed two years, we would operate on a replicated version of existing OSS infrastructure under TSA agreement with the legacy company. It has always been a part of our transformation plan to migrate to systems that are purpose built for Brightspeed to simplify our customer experience, optimize our solution support, and modernize our approach to technology.

Which processes do these changes affect?

The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning, billing, and repair tools will all receive process enhancements.

The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning, billing, and repair tools will all receive process enhancements.

The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning, billing, and repair tools will all receive process enhancements.

When do these changes begin?

This will be a phased migration to the Brightspeed system stack. The Phase 1: Conversion 1 customer facing system transition will begin in October 2024. This is a change from the most recently communicated target date of August 2024.

This will be a phased migration to the Brightspeed system stack. The Phase 1: Conversion 1 customer facing system transition will begin in October 2024. This is a change from the most recently communicated target date of August 2024.

This will be a phased migration to the Brightspeed system stack. The Phase 1: Conversion 1 customer facing system transition will begin in October 2024. This is a change from the most recently communicated target date of August 2024.

How will these changes be communicated to customers?

Launched in September 2023, Brightspeed built a new web page that contains updates around our Wholesale: Systems Transformation. The web page provides insights on the changes as they are planned and implemented throughout the process. Our team will also be conducting several Wholesale Customer Forums to present opportunities for open communications with you, our wholesale partners, about these transitions.

Launched in September 2023, Brightspeed built a new web page that contains updates around our Wholesale: Systems Transformation. The web page provides insights on the changes as they are planned and implemented throughout the process. Our team will also be conducting several Wholesale Customer Forums to present opportunities for open communications with you, our wholesale partners, about these transitions.

Launched in September 2023, Brightspeed built a new web page that contains updates around our Wholesale: Systems Transformation. The web page provides insights on the changes as they are planned and implemented throughout the process. Our team will also be conducting several Wholesale Customer Forums to present opportunities for open communications with you, our wholesale partners, about these transitions.

Is there an update as it relates to the Systems Transformation schedule?

Brightspeed recently announced a change to the system transition which will now begin with Phase 1, Conversion 1 in August 2024 and should be completed by the end of 2025. Through continued communications, we will partner on these updates and implement a plan that leads to a seamless transition. We began releasing information about the transition in October 2023 and will continue to communicate important updates and milestones until the migration is complete. These updates will be available on the web page, sent via Wholesale Communication and will be covered periodically with your account team.

Brightspeed recently announced a change to the system transition which will now begin with Phase 1, Conversion 1 in August 2024 and should be completed by the end of 2025. Through continued communications, we will partner on these updates and implement a plan that leads to a seamless transition. We began releasing information about the transition in October 2023 and will continue to communicate important updates and milestones until the migration is complete. These updates will be available on the web page, sent via Wholesale Communication and will be covered periodically with your account team.

Brightspeed recently announced a change to the system transition which will now begin with Phase 1, Conversion 1 in August 2024 and should be completed by the end of 2025. Through continued communications, we will partner on these updates and implement a plan that leads to a seamless transition. We began releasing information about the transition in October 2023 and will continue to communicate important updates and milestones until the migration is complete. These updates will be available on the web page, sent via Wholesale Communication and will be covered periodically with your account team.

What are the different phases of migration?

The IT Transformation will happen in three primary phases: (1) Local Service Request (LSR) Migration, (2) Ethernet Access Service Request (ASR) Migration, and (3) TDM/Copper Access Service Request (ASR) Migration. Within each phase, there will be multiple conversion windows migrating services and customers at the STATE/ICSC/OCN level.

The IT Transformation will happen in three primary phases: (1) Local Service Request (LSR) Migration, (2) Ethernet Access Service Request (ASR) Migration, and (3) TDM/Copper Access Service Request (ASR) Migration. Within each phase, there will be multiple conversion windows migrating services and customers at the STATE/ICSC/OCN level.

The IT Transformation will happen in three primary phases: (1) Local Service Request (LSR) Migration, (2) Ethernet Access Service Request (ASR) Migration, and (3) TDM/Copper Access Service Request (ASR) Migration. Within each phase, there will be multiple conversion windows migrating services and customers at the STATE/ICSC/OCN level.

Phase One

What is Phase One in the IT Transformation?

Phase One of the IT Transformation will be focused on the Local Service Request (LSR) Migration. This will be staged on a state level (grouping of states) migrated in multiple conversion windows.

Phase One of the IT Transformation will be focused on the Local Service Request (LSR) Migration. This will be staged on a state level (grouping of states) migrated in multiple conversion windows.

Phase One of the IT Transformation will be focused on the Local Service Request (LSR) Migration. This will be staged on a state level (grouping of states) migrated in multiple conversion windows.

When will Phase One begin and end?

Phase One will begin customer facing transition in October 2024 and will be complete at the end of Q2 2025. (**IT schedules are subject to change and updates will be communicated via the Wholesale Transformation Page.)

Phase One will begin customer facing transition in October 2024 and will be complete at the end of Q2 2025. (**IT schedules are subject to change and updates will be communicated via the Wholesale Transformation Page.)

Phase One will begin customer facing transition in October 2024 and will be complete at the end of Q2 2025. (**IT schedules are subject to change and updates will be communicated via the Wholesale Transformation Page.)

How many conversion windows will be affiliated to Phase One?

There will be three Conversion windows migrating the LSR processes for Phase One. These are presently targeted for October 2024, February 2025 and April 2025.

There will be three Conversion windows migrating the LSR processes for Phase One. These are presently targeted for October 2024, February 2025 and April 2025.

There will be three Conversion windows migrating the LSR processes for Phase One. These are presently targeted for October 2024, February 2025 and April 2025.

What states are impacted by the conversion windows?

Brightspeed has announced a revision to the first conversion window and is presently modifying the state combinations to the remaining two conversion windows. The below outline for Conversion 2 and 3 is for tentative planning purposes at this time.
Conversion One: Migrating Georgia (ICSC CU01; OCN 0356) and Michigan (ICSC CT22, IB40, IB53, PC10; OCN 0702, 0671, 0705, 0689).
Conversion Two (Tentative)| Alabama, Indiana, Ohio, Kansas, Louisiana, Texas, Illinois, Wisconsin, Missouri, Arkansas and Louisiana.
Conversion Three (Tentative)| Migrating Pennsylvania, New Jersey, South Carolina, Mississippi, Tennessee, Virginia and North Carolina.

Brightspeed has announced a revision to the first conversion window and is presently modifying the state combinations to the remaining two conversion windows. The below outline for Conversion 2 and 3 is for tentative planning purposes at this time.
Conversion One: Migrating Georgia (ICSC CU01; OCN 0356) and Michigan (ICSC CT22, IB40, IB53, PC10; OCN 0702, 0671, 0705, 0689).
Conversion Two (Tentative)| Alabama, Indiana, Ohio, Kansas, Louisiana, Texas, Illinois, Wisconsin, Missouri, Arkansas and Louisiana.
Conversion Three (Tentative)| Migrating Pennsylvania, New Jersey, South Carolina, Mississippi, Tennessee, Virginia and North Carolina.

Brightspeed has announced a revision to the first conversion window and is presently modifying the state combinations to the remaining two conversion windows. The below outline for Conversion 2 and 3 is for tentative planning purposes at this time.
Conversion One: Migrating Georgia (ICSC CU01; OCN 0356) and Michigan (ICSC CT22, IB40, IB53, PC10; OCN 0702, 0671, 0705, 0689).
Conversion Two (Tentative)| Alabama, Indiana, Ohio, Kansas, Louisiana, Texas, Illinois, Wisconsin, Missouri, Arkansas and Louisiana.
Conversion Three (Tentative)| Migrating Pennsylvania, New Jersey, South Carolina, Mississippi, Tennessee, Virginia and North Carolina.

What services are impacted under the Phase One LSR Migration?

Request Type	Description
AB	Loop
BB	Loop w/ Number Portability
CB	Number Portability
EB	Resale
FB	Unbundled Local Switching (ISP only)
JB	Directory Listings & Assistance
KB	Resale Private Line
MB	Loop & Unbundled Local Switching (Port)
NB	DID/DOD/PBX
PB	Centrex
QB	ISDN

Request Type	LSOG FORM
CRS	Centrex Resale Services
DDPS	DID-DOD-PBX Services
DL	Directory Listing
EU	End-User Information
HGI	Hunt Group Information
IBPS/IS	ISDN BRI-PRI Services
LS	Loop Service
LSNP	Loop Service with Number Portability
LSR	Local Service Request
NP	Number Portability
PS	Port Service
RPL	Resale Private Line
RS	Resale Service

What systems will be changing in the Phase One LSR Migration?

Ease VFO will be migrating to TransUnion/Neustar’s Universal Order Connect (UOC).
LNP orders will migrate to TransUnion/Neustar’s Hosted Order Management (HOM).
Ensemble Billing will migrate to the Brightspeed Billing System.
Wholesale Repair Portal will be migrated to a new platform.
ControlCenter is migrating to the Brightspeed Business Hub.

Ease VFO will be migrating to TransUnion/Neustar’s Universal Order Connect (UOC).
LNP orders will migrate to TransUnion/Neustar’s Hosted Order Management (HOM).
Ensemble Billing will migrate to the Brightspeed Billing System.
Wholesale Repair Portal will be migrated to a new platform.
ControlCenter is migrating to the Brightspeed Business Hub.

Ease VFO will be migrating to TransUnion/Neustar’s Universal Order Connect (UOC).
LNP orders will migrate to TransUnion/Neustar’s Hosted Order Management (HOM).
Ensemble Billing will migrate to the Brightspeed Billing System.
Wholesale Repair Portal will be migrated to a new platform.
ControlCenter is migrating to the Brightspeed Business Hub.

When will the changes go into effect?

While the IT schedule is still being finalized, Phase 1, Conversion 1 has recently been modified with a target date of October 23, 2024.

While the IT schedule is still being finalized, Phase 1, Conversion 1 has recently been modified with a target date of October 23, 2024.

While the IT schedule is still being finalized, Phase 1, Conversion 1 has recently been modified with a target date of October 23, 2024.

Will there be a moratorium/embargo window surrounding each cutover conversion?

Yes, the current embargo period is scheduled to begin the Monday prior to cutover and will be in place for a period of 2 weeks reopening for service on the second Monday from the embargo start period.

Yes, the current embargo period is scheduled to begin the Monday prior to cutover and will be in place for a period of 2 weeks reopening for service on the second Monday from the embargo start period.

Yes, the current embargo period is scheduled to begin the Monday prior to cutover and will be in place for a period of 2 weeks reopening for service on the second Monday from the embargo start period.

Will ASR orders and their affiliated systems be impacted at this time?

No, ASR Transformation is not scheduled to begin until 2^nd Quarter 2025. Phase 1, Conversion 1-3 is only for LSR Ordering.

No, ASR Transformation is not scheduled to begin until 2^nd Quarter 2025. Phase 1, Conversion 1-3 is only for LSR Ordering.

No, ASR Transformation is not scheduled to begin until 2^nd Quarter 2025. Phase 1, Conversion 1-3 is only for LSR Ordering.

Ordering System

What is changing with the Ordering System?

Brightspeed will begin introducing the new TransUnion/Neustar Universal Order Connect (UOC) platform as a replacement for Ease-VFO and will introduce Transunion/Neustar
Hosted Order Manager (HOM) for LNP/ESR Port Out Requests.

Brightspeed will begin introducing the new TransUnion/Neustar Universal Order Connect (UOC) platform as a replacement for Ease-VFO and will introduce Transunion/Neustar
Hosted Order Manager (HOM) for LNP/ESR Port Out Requests.

Brightspeed will begin introducing the new TransUnion/Neustar Universal Order Connect (UOC) platform as a replacement for Ease-VFO and will introduce Transunion/Neustar
Hosted Order Manager (HOM) for LNP/ESR Port Out Requests.

Can customers continue to Ebond/API to the new environment?

Yes, carriers will repoint their current environment to a new API as each state (grouping of states) begins to migrate to send orders to both Neustar environments.
For Carriers currently using Neustar, you will be able to add Brightspeed as a Trading Partner within your existing access.
The API User Guides and Technical Specifications have been added to the Wholesale Transformation Webpage on the UOC and LNP Resource pages.
For Carriers requiring new access to the Neustar environment, a connectivity form will be required collecting the necessary information to establish access. This Connectivity form has been uploaded to the UOC and LNP Resource Page. Customers can proceed with completing their Connectivity forms at this time.

Yes, carriers will repoint their current environment to a new API as each state (grouping of states) begins to migrate to send orders to both Neustar environments.
For Carriers currently using Neustar, you will be able to add Brightspeed as a Trading Partner within your existing access.
The API User Guides and Technical Specifications have been added to the Wholesale Transformation Webpage on the UOC and LNP Resource pages.
For Carriers requiring new access to the Neustar environment, a connectivity form will be required collecting the necessary information to establish access. This Connectivity form has been uploaded to the UOC and LNP Resource Page. Customers can proceed with completing their Connectivity forms at this time.

Yes, carriers will repoint their current environment to a new API as each state (grouping of states) begins to migrate to send orders to both Neustar environments.
For Carriers currently using Neustar, you will be able to add Brightspeed as a Trading Partner within your existing access.
The API User Guides and Technical Specifications have been added to the Wholesale Transformation Webpage on the UOC and LNP Resource pages.
For Carriers requiring new access to the Neustar environment, a connectivity form will be required collecting the necessary information to establish access. This Connectivity form has been uploaded to the UOC and LNP Resource Page. Customers can proceed with completing their Connectivity forms at this time.

Where can we repoint our API for the new Universal Order Connect?

The new LSR Pre-Order API is: https://genlsruocadp.neustar.com/uom/preOrder
The new LSR Order API is: https://genlsruocadp.neustar.com/uom/order
The new LNP Order API is: https://chsoapapi.neustar.com/axis/services/SOAPRequestHandler

The new LSR Pre-Order API is: https://genlsruocadp.neustar.com/uom/preOrder
The new LSR Order API is: https://genlsruocadp.neustar.com/uom/order
The new LNP Order API is: https://chsoapapi.neustar.com/axis/services/SOAPRequestHandler

The new LSR Pre-Order API is: https://genlsruocadp.neustar.com/uom/preOrder
The new LSR Order API is: https://genlsruocadp.neustar.com/uom/order
The new LNP Order API is: https://chsoapapi.neustar.com/axis/services/SOAPRequestHandler

Where can I find the technical specifications for the API repoint?

Brightspeed has established an API directory for easy access to the API information for our new systems. These documents can be found on our new resource page (https://uoc.Brightspeed.com) including User Guides and Documents important to the transition. This resource page will continue to be updated with information specific to training, job aides and necessary technical information.

Brightspeed has established an API directory for easy access to the API information for our new systems. These documents can be found on our new resource page (https://uoc.Brightspeed.com) including User Guides and Documents important to the transition. This resource page will continue to be updated with information specific to training, job aides and necessary technical information.

Brightspeed has established an API directory for easy access to the API information for our new systems. These documents can be found on our new resource page (https://uoc.Brightspeed.com) including User Guides and Documents important to the transition. This resource page will continue to be updated with information specific to training, job aides and necessary technical information.

If we do not use Ebond/API today, will Brightspeed continue to offer a GUI Interface?

Yes, Brightspeed has established a new GUI interface that will be active on or before the date of Phase 1, Conversion 1.
The New GUI can be accessed from our Wholesale Support Page or directly at https://exchange.neustar.com/.
To establish access credentials Brightspeed has created an access request form that can be located at: https://uoc.Brightspeed.com.
All customers have the ability to request GUI access at this time.

Yes, Brightspeed has established a new GUI interface that will be active on or before the date of Phase 1, Conversion 1.
The New GUI can be accessed from our Wholesale Support Page or directly at https://exchange.neustar.com/.
To establish access credentials Brightspeed has created an access request form that can be located at: https://uoc.Brightspeed.com.
All customers have the ability to request GUI access at this time.

Yes, Brightspeed has established a new GUI interface that will be active on or before the date of Phase 1, Conversion 1.
The New GUI can be accessed from our Wholesale Support Page or directly at https://exchange.neustar.com/.
To establish access credentials Brightspeed has created an access request form that can be located at: https://uoc.Brightspeed.com.
All customers have the ability to request GUI access at this time.

Will User Guides and Job Aides be posted on the New UOC platform?

Yes, Brightspeed will make all user documents accessible on the UOC webpage that will be housed at https://uoc.Brightspeed.com.

Yes, Brightspeed will make all user documents accessible on the UOC webpage that will be housed at https://uoc.Brightspeed.com.

Yes, Brightspeed will make all user documents accessible on the UOC webpage that will be housed at https://uoc.Brightspeed.com.

Will Brightspeed continue to support LSOG 2Q19?

Yes, in addition to standard LSOG formatting, Brightspeed comply with the existing custom LSOG format in place today with EASE VFO.

Yes, in addition to standard LSOG formatting, Brightspeed comply with the existing custom LSOG format in place today with EASE VFO.

Yes, in addition to standard LSOG formatting, Brightspeed comply with the existing custom LSOG format in place today with EASE VFO.

How soon will Carriers be provided access to Brightspeed’ s new UOC environment?

Connectivity Forms for the API environment and User Access Request forms for the GUI Interface are now LIVE! Carriers who are not already using Neustar can proceed in submitting their forms for access to establish access for the production environment. For current Neustar users, Brightspeed will send out notifications once the production environment is live to begin trading partner additions.
Customers specifically doing business in the Conversion 1 States GA and MI should submit their forms to begin to set up their access.
Brightspeed is actively offering testing of the non-prod environment as customers complete their connectivity/access forms.
Ebonding Testing For Carriers who currently utilize Neustar; Brightspeed will provide instructions to add a new Trading Partner for the purpose of testing.
Ebonding Testing For Carriers new to Neustar we will send a Connectivity form to establish login credentials for the purpose of testing.
GUI Testing Carriers will be provided with a Access Request Form to establish credentials for testing.

Connectivity Forms for the API environment and User Access Request forms for the GUI Interface are now LIVE! Carriers who are not already using Neustar can proceed in submitting their forms for access to establish access for the production environment. For current Neustar users, Brightspeed will send out notifications once the production environment is live to begin trading partner additions.
Customers specifically doing business in the Conversion 1 States GA and MI should submit their forms to begin to set up their access.
Brightspeed is actively offering testing of the non-prod environment as customers complete their connectivity/access forms.
Ebonding Testing For Carriers who currently utilize Neustar; Brightspeed will provide instructions to add a new Trading Partner for the purpose of testing.
Ebonding Testing For Carriers new to Neustar we will send a Connectivity form to establish login credentials for the purpose of testing.
GUI Testing Carriers will be provided with a Access Request Form to establish credentials for testing.

Connectivity Forms for the API environment and User Access Request forms for the GUI Interface are now LIVE! Carriers who are not already using Neustar can proceed in submitting their forms for access to establish access for the production environment. For current Neustar users, Brightspeed will send out notifications once the production environment is live to begin trading partner additions.
Customers specifically doing business in the Conversion 1 States GA and MI should submit their forms to begin to set up their access.
Brightspeed is actively offering testing of the non-prod environment as customers complete their connectivity/access forms.
Ebonding Testing For Carriers who currently utilize Neustar; Brightspeed will provide instructions to add a new Trading Partner for the purpose of testing.
Ebonding Testing For Carriers new to Neustar we will send a Connectivity form to establish login credentials for the purpose of testing.
GUI Testing Carriers will be provided with a Access Request Form to establish credentials for testing.

What if we are having issues with setting up our new environment?

If you have any issues with the setup, onboarding or questions as you proceed through the process please contact us at helpdesk.uoc@brightspeed.com and a member of our team will contact you to assist you through the process.

If you have any issues with the setup, onboarding or questions as you proceed through the process please contact us at helpdesk.uoc@brightspeed.com and a member of our team will contact you to assist you through the process.

If you have any issues with the setup, onboarding or questions as you proceed through the process please contact us at helpdesk.uoc@brightspeed.com and a member of our team will contact you to assist you through the process.

Will our existing credentials be carried over?

For net new Ebonding access, Carriers will be required to complete a connectivity form to establish access credentials.
For any Carrier with Neustar access today, they will be able to add Brightspeed as a trading partner using their existing access.
For GUI users a new access request form will be required to establish credentials.

For net new Ebonding access, Carriers will be required to complete a connectivity form to establish access credentials.
For any Carrier with Neustar access today, they will be able to add Brightspeed as a trading partner using their existing access.
For GUI users a new access request form will be required to establish credentials.

For net new Ebonding access, Carriers will be required to complete a connectivity form to establish access credentials.
For any Carrier with Neustar access today, they will be able to add Brightspeed as a trading partner using their existing access.
For GUI users a new access request form will be required to establish credentials.

Will Carriers have to apply for new access?

For Carriers who do not currently utilize Neustar, a connectivity form will be required to establish access credentials to the new system.
For any Carrier with Neustar access today, they will be able to add Brightspeed as a trading partner using their existing access.
For GUI users a new access request form will be required to establish credentials.

For Carriers who do not currently utilize Neustar, a connectivity form will be required to establish access credentials to the new system.
For any Carrier with Neustar access today, they will be able to add Brightspeed as a trading partner using their existing access.
For GUI users a new access request form will be required to establish credentials.

For Carriers who do not currently utilize Neustar, a connectivity form will be required to establish access credentials to the new system.
For any Carrier with Neustar access today, they will be able to add Brightspeed as a trading partner using their existing access.
For GUI users a new access request form will be required to establish credentials.

Where can I find the Neustar LSR/LNP Business Rules?

The business rules will be published on the Wholesale Transformation website by Oct 1.

Will the business rules be different than the current ordering system?

The business rules will be consistent to the existing rules used today.

Will Orders get rejected if the DDD falls into the embargo period (10/20-11/4)?

Yes, there will be an error message for Michigan and Georgia LSR/LNP orders with DDD’s that fall within that range.

After 10/20/24, should customers send Orders to Brightspeed or EASE?

Any orders outside of Georgia or Michigan should continue to be sent to the current ordering system. For MI/GA, the orders are to be sent to Neustar but they will be held during the Embargo period.

Will PreOrder response be available between 10/20 thru 11/4, if the customers sends them to Brightspeed?

PreOrder should be available at the end of the embargo period or when notified.

When the LSR Orders are sent to Neustar during the embargo period, will customers receive acknowledgement to confirm Neustar gets them?

Yes, you will get an acknowledgement.

Will there be a new GUI for prequalifying broadband?

Yes, Neustar has a pre-order tool where the customer can pull back the details related to the service.

Billing

What billing conversion is taking place with Ensemble billed accounts?

Ensemble is moving to the Brightspeed Billing System.

Ensemble is moving to the Brightspeed Billing System.

Ensemble is moving to the Brightspeed Billing System.

Will our Billing Cyle Change?

Billing Cycles will remain as-is.

Billing Cycles will remain as-is.

Billing Cycles will remain as-is.

Will we receive more than one invoice during the transition?

Yes, LSR Customers will receive a new Brightspeed Billing System invoice for those sites/services converted to the new Brightspeed systems and will continue to receive an Ensemble invoice for services scheduled to convert later within the project. At this time, ASR service migration is planned for later in 2024 through 2025 and will continue to be billed in CABS.

Yes, LSR Customers will receive a new Brightspeed Billing System invoice for those sites/services converted to the new Brightspeed systems and will continue to receive an Ensemble invoice for services scheduled to convert later within the project. At this time, ASR service migration is planned for later in 2024 through 2025 and will continue to be billed in CABS.

Yes, LSR Customers will receive a new Brightspeed Billing System invoice for those sites/services converted to the new Brightspeed systems and will continue to receive an Ensemble invoice for services scheduled to convert later within the project. At this time, ASR service migration is planned for later in 2024 through 2025 and will continue to be billed in CABS.

Will my Billing Account Number (BAN) change in the transition?

Billing Account Number (BAN) changes will take in a specific set of scenarios where a customer today has multiple states on a single Ensemble invoice and the states are scheduled for different conversion timelines between the Brightspeed Billing System and those remaining in Ensemble.

Billing Account Number (BAN) changes will take in a specific set of scenarios where a customer today has multiple states on a single Ensemble invoice and the states are scheduled for different conversion timelines between the Brightspeed Billing System and those remaining in Ensemble.

Billing Account Number (BAN) changes will take in a specific set of scenarios where a customer today has multiple states on a single Ensemble invoice and the states are scheduled for different conversion timelines between the Brightspeed Billing System and those remaining in Ensemble.

Will Electronic Billing Options (EDI) have a new ISA number and EDI IDs?

Yes, Brightspeed will be changing EDI providers as part of the transformation. Details will be forthcoming on EDI invoice distribution.

Yes, Brightspeed will be changing EDI providers as part of the transformation. Details will be forthcoming on EDI invoice distribution.

Yes, Brightspeed will be changing EDI providers as part of the transformation. Details will be forthcoming on EDI invoice distribution.

How will we be able to access CDRs as states begin to transition?

A new CDR access process has been created for Georgia and Michigan. Please complete this Wholesale Customer CDR Onboarding Form to request access.

A new CDR access process has been created for Georgia and Michigan. Please complete this Wholesale Customer CDR Onboarding Form to request access.

A new CDR access process has been created for Georgia and Michigan. Please complete this Wholesale Customer CDR Onboarding Form to request access.

What should be expected as far as general billing changes?

Invoice formatting will have a very similar look and feel as the Ensemble invoice today.

Invoice formatting will have a very similar look and feel as the Ensemble invoice today.

Invoice formatting will have a very similar look and feel as the Ensemble invoice today.

Portal

If I am using the Wholesale Repair Portal will there be any changes?

Yes, as we begin Conversion 1 in October, converted state repair activity will move to the new Wholesale Repair Portal platform.
This new site destination can be reached after Conversion 1 is complete in October through the Wholesale support page or directly at https://wholesale-repair.brightspeed.com.
All Current Users will be mirrored in the new portal. Users will need to accept Terms and Conditions and Reset their Password for access.

Yes, as we begin Conversion 1 in October, converted state repair activity will move to the new Wholesale Repair Portal platform.
This new site destination can be reached after Conversion 1 is complete in October through the Wholesale support page or directly at https://wholesale-repair.brightspeed.com.
All Current Users will be mirrored in the new portal. Users will need to accept Terms and Conditions and Reset their Password for access.

Yes, as we begin Conversion 1 in October, converted state repair activity will move to the new Wholesale Repair Portal platform.
This new site destination can be reached after Conversion 1 is complete in October through the Wholesale support page or directly at https://wholesale-repair.brightspeed.com.
All Current Users will be mirrored in the new portal. Users will need to accept Terms and Conditions and Reset their Password for access.

If I am a ControlCenter user today, will there be any changes?

Yes, as we begin Conversion 1, converted state account information will move to the New Brightspeed Business Hub hub.brightspeed.com.
Access will be available through the Wholesale support page.
All Current Users will be mirrored in the new portal. Users will need to accept Terms and Conditions and Reset their Password for access.

Yes, as we begin Conversion 1, converted state account information will move to the New Brightspeed Business Hub hub.brightspeed.com.
Access will be available through the Wholesale support page.
All Current Users will be mirrored in the new portal. Users will need to accept Terms and Conditions and Reset their Password for access.

Yes, as we begin Conversion 1, converted state account information will move to the New Brightspeed Business Hub hub.brightspeed.com.
Access will be available through the Wholesale support page.
All Current Users will be mirrored in the new portal. Users will need to accept Terms and Conditions and Reset their Password for access.

Customer Submitted

Will customers continue to use Vendor ID - EMBARQ.LD?

This is still being developed. As we introduce changes, carrier-specific migration requirements will be provided.

This is still being developed. As we introduce changes, carrier-specific migration requirements will be provided.

This is still being developed. As we introduce changes, carrier-specific migration requirements will be provided.

What processes will be in place for PIC/CARE requests in the new systems?

IT development is still underway with respect to the PIC/CARE process, additional information will be forthcoming.

IT development is still underway with respect to the PIC/CARE process, additional information will be forthcoming.

IT development is still underway with respect to the PIC/CARE process, additional information will be forthcoming.

Can you confirm if only endpoints are changing or will updates also be made to the interface?

In many cases, Brightspeed will introduce a change that requires a change of the endpoint. Where there may be circumstances that interfere with that approach communications will explicitly outline the change requirements.

In many cases, Brightspeed will introduce a change that requires a change of the endpoint. Where there may be circumstances that interfere with that approach communications will explicitly outline the change requirements.

In many cases, Brightspeed will introduce a change that requires a change of the endpoint. Where there may be circumstances that interfere with that approach communications will explicitly outline the change requirements.

Will customers be required to fill out various specific connectivity forms relating to e-bonding?

Brightspeed recently launched the new Resource Page that includes system guides, API developer documents, and required connectivity forms.
These can now be accessed on the UOC Home Page: https://uoc.brightspeed.com.
Specific to Neustar ebonding/API both LSR and LNP
For Carriers who do not currently utilize Neustar, Brightspeed will be provide a connectivity form to establish access credentials to the new system.
For any Carrier with Neustar access today, they will be able to add Brightspeed as a trading partner using their existing access.

Brightspeed recently launched the new Resource Page that includes system guides, API developer documents, and required connectivity forms.
These can now be accessed on the UOC Home Page: https://uoc.brightspeed.com.
Specific to Neustar ebonding/API both LSR and LNP
For Carriers who do not currently utilize Neustar, Brightspeed will be provide a connectivity form to establish access credentials to the new system.
For any Carrier with Neustar access today, they will be able to add Brightspeed as a trading partner using their existing access.

Brightspeed recently launched the new Resource Page that includes system guides, API developer documents, and required connectivity forms.
These can now be accessed on the UOC Home Page: https://uoc.brightspeed.com.
Specific to Neustar ebonding/API both LSR and LNP
For Carriers who do not currently utilize Neustar, Brightspeed will be provide a connectivity form to establish access credentials to the new system.
For any Carrier with Neustar access today, they will be able to add Brightspeed as a trading partner using their existing access.

Is Trouble Management/Ticketing impacted?

While we will recognize a change to all systems presently utilized under TSA, which will include the trouble ticketing and repair interface. The changes to ebonding to repair ticketing systems will not take place until Phase 2. The only change to the repair process associated with Phase 1 is with respect the the Wholesale Repair Portal being moved to a new platform.

While we will recognize a change to all systems presently utilized under TSA, which will include the trouble ticketing and repair interface. The changes to ebonding to repair ticketing systems will not take place until Phase 2. The only change to the repair process associated with Phase 1 is with respect the the Wholesale Repair Portal being moved to a new platform.

While we will recognize a change to all systems presently utilized under TSA, which will include the trouble ticketing and repair interface. The changes to ebonding to repair ticketing systems will not take place until Phase 2. The only change to the repair process associated with Phase 1 is with respect the the Wholesale Repair Portal being moved to a new platform.

Wholesale: Systems Transformation FAQs

General

General

General

Phase One

Phase One

Phase One

Ordering System

Ordering System

Ordering System

Billing

Billing

Billing

Portal

Portal

Portal

Customer Submitted

Customer Submitted

Customer Submitted

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