Table of Contents
Internet
Internet Features
Voice Services
Third-Party Offers
Multi-Tenant Unit (MTU)
($15/mo. modem lease applies, $99 installation fee)
Speed may not be available in your area. Paperless billing or prepay required. Additional taxes apply.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.
Service is not available everywhere. Offer is available to qualifying customers only. Monthly service rate, leased equipment rates, and taxes are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Brightspeed provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). A one-time installation fee of $99 applies.
Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see Brightspeed.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: Prepay required if ordering the service digitally. If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Customer may access their monthly invoice in My Brightspeed online account. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms. See Brightspeed.com/feesandtaxes for applicable taxes. Additional restrictions apply. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
Simply Unlimited Internet up to 200M + Simply Unlimited Phone – No Longer Available for Purchase
Internet service for speeds up to 200 Mbps + Unlimited Nationwide Calling ($90/mo.)
Speed may not be available in your area.
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*
*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by Brightspeed and may change. For information about taxes, fees, and surcharges, visit www.Brightspeed.com/feesandtaxes.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.Brightspeed.com/InternetPolicy for more information.
Services are not available everywhere. Offer is available to qualifying customers only. Limited time offer. Monthly service rate, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Brightspeed.com/terms. Additional restrictions apply.
Internet: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see www.Brightspeed.com/eula). To receive advertised internet rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Brightspeed provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). A one-time installation fee may apply depending on network technology at customer location: Self-installation fee up to $15^ (technician completes work outside of location and customer installs modem/connects devices inside) [^fee does not apply in MN, WA, OR, CO, AZ, PA, or FL] or professional installation fee up to $149 (technician completes work outside of location and installs modem/connects devices inside). If install requires copper bury or aerial delivery, an additional one-time fee will apply ($300 for bury; $150 for aerial); fee could be higher after property assessment, but customer will be advised prior to install. If customer account changes in any manner, including change of address (even if plan is available), change to service, service suspension, or disconnection, the unlimited data feature will no longer apply to customer account. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
Unlimited Nationwide Calling: Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.
Fixed Wireless Up to 10 Mbps – No Longer Available for Purchase
Speed may not be available in your area.
Prepay required. Additional taxes, fees and surcharges apply.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.Brightspeed.com/InternetPolicy for more information.
Service is not available everywhere. Residential customers only. Credit check and deposit may apply. Monthly service rates, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Brightspeed provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option ($300 + tax). Technician installation of service and equipment, including exterior mounting on the outside of the home, is required; installation fee ($300) will apply. Brightspeed-issued equipment is required for service. Equipment Return Policy and Return Procedure apply, including charges for unreturned/damaged equipment. Month-to-month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see www.Brightspeed.com/eula). Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Brightspeed.com/terms. See www.Brightspeed.com/feesandtaxes for applicable taxes, fees and surcharges. Additional restrictions apply. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
($15/mo. modem lease fee applies, $99 installation fee)
Speed may not be available in your area.
Paperless billing or prepay required. Additional taxes apply.
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.Brightspeed.com/InternetPolicy for more information.
Service is not available everywhere. Offer available to qualifying customers only. Monthly service rate, leased equipment rates, and taxes are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. A Brightspeed provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). A one-time installation fee of $99 applies. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see www.Brightspeed.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms.
See www.Brightspeed.com/feesandtaxes for applicable taxes. Additional restrictions apply. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
($15/mo. modem lease fee applies, no installation fee)
Speed may not be available in your area.
Paperless billing or prepay required. Additional taxes apply.
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.
Service is not available everywhere. Offer available to qualifying customers only. Monthly service rate, leased equipment rates, and taxes are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Technician installation fee waiver offer is available to new Brightspeed customers and will include professional installation at customer’s eligible location. Brightspeed provided modem is required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see Brightspeed.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms.
See Brightspeed.com/feesandtaxes for applicable taxes, fees and surcharges. Additional restrictions apply. Free Modem and Install Offer: Limited time offer is available to new Brightspeed customers who sign up for a new, qualifying 500 Mbps Internet plan. Limit one offer per location during a 12-month period. Offer may not be transferable or stackable with certain promotions. Brightspeed may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem per account; taxes may apply. Equipment provided on a one-time basis (no exchanges, upgrades or substitutions) and at Brightspeed’s discretion). High-Speed Internet Subscriber Agreement Equipment Return policy applies. Installation: If customer completes sign-up through Brightspeed.com, offer will also include professional installation at customer’s eligible location. Technician will provide the modem at the time of installation. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
(No modem fee and no installation fee)
Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.
Paperless billing or prepay required. Additional taxes apply.
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.
Service is not available everywhere. Offer available to qualifying customers only. Monthly service rates and taxes are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see Brightspeed.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms.
See Brightspeed/feesandtaxes for applicable taxes, fees. Additional restrictions apply. Free Modem and Install Offer: Limited time offer is available to new Brightspeed customers who sign up for a new, qualifying 940 Mbps Internet plan. Limit one offer per location during a 12-month period. Offer may not be transferable or stackable with certain promotions. Brightspeed may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem per account; taxes may apply. Equipment provided on a one-time basis (no exchanges, upgrades or substitutions) and at Brightspeed’s discretion). High-Speed Internet Subscriber Agreement Equipment Return policy applies. Installation: If customer completes sign-up through Brightspeed.com, offer will also include professional installation at customer’s eligible location. Technician will provide the modem at the time of installation. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
G.Fast Fiber Gigabit Up to 940 Mbps
(Fiber to the Curb)
Speed may not be available in your area. Maximum download speed of up to 940 Mbps via a wired connection.
Paperless billing or prepay required. Additional taxes, fees, and surcharges apply.
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.Brightspeed.com/InternetPolicy for more information.
Service is not available everywhere. Offer available to qualifying customers only. Limited time offer in select areas. Monthly service rates, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see www.Brightspeed.com/eula). To receive advertised rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Brightspeed.com/terms.
See www.Brightspeed.com/feesandtaxes for applicable taxes, fees and surcharges. Additional restrictions apply. Modem and Install Offer: Limited time offer is available to new Brightspeed customers who sign up for a new, qualifying 940 Mbps Internet plan. Limit one offer per location during a 12-month period. Offer may not be transferable or stackable with certain promotions. Brightspeed may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem per account; taxes may apply. Equipment provided on a one-time basis (no exchanges, or upgrades) and at Brightspeed’s discretion. High-Speed Internet Subscriber Agreement Equipment Return policy applies. Installation: If customer completes sign-up through Brightspeed.com, offer will also include professional installation at customer’s eligible location. Technician will provide the modem at the time of installation. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
Fiber Internet 100M – 500M + Simply Unlimited Phone – No Longer Available for Purchase
($15 modem fee; no installation fee)
Speed may not be available in your area.
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*
*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by Brightspeed and may change. For information about taxes, fees, and surcharges, visit Brightspeed.com/feesandtaxes. Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.
Service is not available everywhere. Offer available to qualifying customers only. Limited time offer. Monthly service rate, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms. Additional restrictions apply.
Fiber Internet: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see Brightspeed.com/eula). Brightspeed provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). Technician installation fee waiver offer is available to new Brightspeed customers who sign up through Brightspeed.com and will include professional installation at customer’s eligible location. To receive advertised internet rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly pFiber Internet 940M + Simply Unlimited Phone – No Longer Available for Purchase repayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
Unlimited Nationwide Calling: Service applies to 1 residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.
Fiber Internet 940M + Simply Unlimited Phone – No Longer Available for Purchase
(No modem fee or installation fee)
Speed may not be available in your area.
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*
*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by Brightspeed and may change. For information about taxes, fees, and surcharges, visit Brightspeed.com/feesandtaxes. Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.
Service is not available everywhere. Offer available to qualifying customers only. Limited time offer. Monthly service rates, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms. Additional restrictions apply.
Fiber Internet: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see Brightspeed.com/eula). To receive advertised internet rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from Brightspeed. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. Customer may access their monthly invoice in My Brightspeed online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Modem and Install Offer: Limited time offer is available to new Brightspeed customers who sign up for a new, qualifying 940M Internet plan. Limit one offer per location during a 12-month period. Offer may not be transferable or stackable with certain promotions. Brightspeed may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem per account; taxes may apply. Equipment provided on a one-time basis (no exchanges, upgrades, substitutions, or replacements) and at Brightspeed’s discretion. High-Speed Internet Subscriber Agreement Equipment Return policy applies. Installation: If customer completes sign-up through Brightspeed.com, offer will also include professional installation at customer’s eligible location. Technician will provide the modem at the time of installation. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
Unlimited Nationwide Calling: Service applies to 1 residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.
Service is not available everywhere. Available to qualifying customers. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms.
Business Solution Pack – No Longer Available for Purchase
(Additional $20/month)
Qualifying Brightspeed Internet subscription required.
Business Solution Pack includes the following features: Microsoft 365-Customer will receive the Business Basic plan with subscriptions to use the products by the specified number of users during customer's subscription term with Brightspeed, which begins upon initial installation and activation of the product. These services are subject to acceptance of the terms and conditions included with the product. Features may be added, modified, or removed during the service period and customer should install updates when they become available. Microsoft 365 is designed to work with the current or immediately previous version of Internet Explorer or Firefox, or the latest version of Chrome or Safari. Vivial-One-Page site features name, contact number, picture, industry and email address. Additional limitations apply. Cloud Fax-Service includes a total of 20 pages of fax transactions per month. If customer exceeds 20 pages/month they are charged .10/page. Additional restrictions apply. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. 
(1 single address $15/month)
Prepay required. Taxes and fees may apply.
Qualifying Brightspeed Internet subscription required and a one-time $75 activation fee per block of IP addresses will apply. Brightspeed supports the static IP pipe only, and no other internet services that the customer may attempt to run via this application. These types of services are not supported by Brightspeed. Even though Brightspeed does not support these services, this does not mean these services will not work. We provide technical support for the basic internet configuration for internet access. If you move or transfer service, your static IP address will change. Brightspeed retains the ownership of the static IP address, and it must be surrendered to Brightspeed upon the cancellation of static IP service. If Brightspeed upgrades their network, your Static IP address may change. There may be a brief interruption of service while provisioning your order. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Brightspeed.com/terms.
See Brightspeed.com/feesandtaxes for taxes and fees. Additional restrictions may apply. Prepayment: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.Brightspeed.com/InternetPolicy for more information.
Secure WiFi is included in certain Brightspeed-provided modems and not sold as a separate service. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Brightspeed.com/terms.
Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
Recommended Computer Specifications
Operating System: Windows 7 Pro 64-bit
Processor: Intel® Core™ i5-3320M CPU @ 2.60GHz (4 CPUs)
RAM: 16 GB
Network adapter (naming device varies): 1000 Mbps, 1000baseTx, or GigE
Brightspeed Internet subscription required
Customer will not be able to place or receive any calls, including 911 calls, if customer does not have electrical power for the service (unless you have functioning battery backup power available).
Monthly service and phone line (if applicable) rates (which excludes taxes) are subject to change and, if any changes are made to existing accounts in any manner, all prior discounts will be void. Brightspeed will provide an adapter to be used with your traditional landline phone for one phone number and one-time equipment purchase of $100 will apply. Month to month service may be cancelled at any time. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Brightspeed.com/legal. See www.Brightspeed.com/legal for applicable taxes. Additional restrictions may apply. Digital Voice: Service applies to direct-dial, local and nationwide long-distance voice calling (excludes Puerto Rico and Guam), and Caller ID, Hold, Call Waiting, 3-way calling and Voicemail. Service excludes call center, data services, conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, 0+ dialing, and 3-digit dialing (other than 911, 711, 611 and 411), and Premium service. Not recommended for fax purposes, Point of Sale (POS) credit card transactions or security systems; does not support collect calls, third-party calls and 900 numbers. Plan includes 500 minutes per month of International calling to Canada, Germany, Ireland, Mexico and the UK. Prepayment: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.
Brightspeed Internet subscription required
Customer will not be able to place or receive any calls, including 911 calls, if customer does not have electrical power for the service (unless you have functioning battery backup power available).
Monthly service rates (which exclude taxes) and equipment fees are subject to change and, if any changes are made to existing accounts in any manner, all prior discounts will be void. Customer will be required to purchase phone equipment from Brightspeed for a one-time fee of $179 per IP phone. Plan available for up to three phone numbers; a $50/mo. monthly fee will apply to each additional phone line added to service, if selected. Month to month service may be cancelled at any time. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Brightspeed.com/legal.
See www.Brightspeed.com/legal for applicable taxes, fees and surcharges. Additional restrictions may apply. Digital Voice: Service applies to direct-dial, local and nationwide long-distance voice calling (excludes Puerto Rico and Guam), and Caller ID, Hold, Call Waiting, and 3-way calling. Service excludes call center, data services, conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, 0+ dialing, and 3-digit dialing (other than 911, 711, 611 and 411), and Premium service. Not recommended for fax purposes, Point of Sale (POS) credit card transactions or security systems; does not support collect calls, third-party calls and 900 numbers. Plan includes 500 minutes per month of International calling to Canada, Germany, Ireland, Mexico and the UK. Prepayment: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer.
Brightspeed Voice - Unlimited Nationwide Calling
Additional taxes, fees, and surcharges apply. Rate excludes Brightspeed Fees not to exceed $3.00/mo/line.*
*The Brightspeed Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by Brightspeed and may change. For information about taxes, fees, and surcharges, visit www.Brightspeed.com/feesandtaxes.
Service is not available everywhere. Available to new qualifying, residential customers. Monthly service rate and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.Brightspeed.com/terms. Additional restrictions may apply. Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.
Small Business Digital Phone – No Longer Available for Purchase
Rate requires a qualifying Business Internet subscription. Additional taxes, fees, and surcharges apply.
Customer will not be able to place or receive any calls, including 911 calls, if the Internet connection fails or becomes degraded, required equipment fails, or customer doesn't have electrical power for the service (unless you have functioning battery backup power available). 911 services may not be available if you change your service location before receiving confirmation from Brightspeed.
Services and limited time offer are not available everywhere. Rate is available to new, qualifying business customers who subscribe to a qualifying Brightspeed Business Internet plan (min. upload speed: 500-749K/2 lines, 750K-999K/5 lines, 1MB+/10 lines). Rate applies to one phone line; monthly fees will apply to additional lines, if selected. Additional equipment required for Digital Phone. One-time $10 activation fee applies per line. Monthly service rates, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Month to month service may be cancelled at any time. Customer must remain in good standing. Additional restrictions may apply. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at https://www.Brightspeed.com/aboutus/legal/terms-and-conditions/business-products-and-services.html. See www.Brightspeed.com/feesandtaxes for applicable taxes, fees and surcharges. Prepayment: Service will begin on the date your order is completed and full credit or debit card payment is processed. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Digital Phone: Service applies to direct-dial, local and nationwide long-distance voice calling, and Caller ID, Hold, Call Waiting and 3-way calling. Service requires power, unlike analog Business Phone lines. Voicemail and/or Text messaging service can be added for an additional monthly fee. Service excludes call center, data services, conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units, 0+ dialing, and 3-digit dialing (other than 911, 711, 611 and 411), and Premium service. Not recommended for business fax purposes, Point of Sale (POS) credit card transactions or security systems; doesn’t support collect calls, third-party calls and 900 numbers.
Small Business and Consumer VoIP – No Longer Available for Purchase
Rate requires a qualifying Business Internet subscription. Activation and equipment fees apply. Rate excludes taxes and voice fees/surcharges.*
*Voice fees include those that are federal, state, or local government permitted and mandated, such as 911 and Universal Service Fund. These Brightspeed surcharges may also apply: Property Tax Recovery Fee; Federal Regulatory Recovery Fee; and Facilities Relocation Cost Recovery Fee apply. These are neither taxes nor required by law but set by Brightspeed and may change. Taxes also apply. For information about taxes, fees and surcharges, visit www.Brightspeed.com/feesandtaxes; rates subject to change.
Customer will not be able to place or receive any calls, including 911 calls, if the Internet connection fails or becomes degraded, required equipment fails, or customer doesn't have electrical power for the service (unless you have functioning battery backup power available). 911 services may not be available if you change your service location before receiving confirmation from Brightspeed.
Service and offers are not available everywhere. Rate is available to Brightspeed Business customers who subscribe to a qualifying Business Internet plan (minimum download 10M/upload 1M required). Credit approval and deposit may be required. Certain one-time installation fees and service charges may apply. Monthly service rates, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing Brightspeed accounts in any manner, all prior discounts will be void. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at https://www.Brightspeed.com/aboutus/legal/terms-and-conditions/business-products-and-services.html. VoIP: Service applies to direct-dial, local and nationwide long-distance voice calling, and Caller ID, Hold, Call Waiting and 3-way calling. Service requires power, unlike analog Business Phone lines. Voicemail and/or Text messaging service can be added for an additional monthly fee. Service excludes call center, data services, conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units, 0+ dialing, and 3-digit dialing (other than 911, 711, 611 and 411), and Premium service. Not recommended for business fax purposes, Point of Sale (POS) credit card transactions or security systems; doesn’t support collect calls, third-party calls and 900 numbers. Restrictions on number of local and long-distance packages/plans per account apply. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance, including usage exceeding 5,000 voice minutes/mo. or 10,000 SMS or MMS messages/mo. International, operator and directory assistance calling billed separately.
Streaming Third Party Content with Brightspeed Internet: Brightspeed is not affiliated with any streaming service provider; third-party streaming service fees, charges, terms and conditions will apply. To stream with Brightspeed Internet, you must subscribe to a speed plan with up to 10 Mbps download (25 Mbps recommended). To view streaming services on TV, additional third-party equipment may be required. The streaming content accessible to individual subscribers depends on the selected third-party packages and/or channels, device, location, and how they are accessing the content. Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information. Additional restrictions apply.
Personal Tech ProSM by Assurant®
All support provided through Personal TechProSM is provided by Assurant®, a third-party company not legally affiliated with Brightspeed. Assurant Terms of Service will apply. Brightspeed has no responsibility or liability for support or other services provided by Assurant. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. Additional restrictions may apply.
Personal TechPro℠ and the Pocket Geek® Home app are Intended for personal use by an individual or single household.
All support provided through Cyber Shield is provided by Aura, a third-party company not legally affiliated with Brightspeed. Monthly subscription will provide service features for one individual as the authorized account holder of the e-mail address submitted at time of sign-up. “Authorized account holder” is defined as the natural person who is assigned to the account by an Internet access provider, online service provider or other organization (e.g., business, educational, institution, etc.) responsible for assigning accounts for the domain associated with the submitted account. Customer may need to provide confirmation that he/she is the authorized account holder of the account. Aura Terms & Conditions, and Privacy Policy will apply. Brightspeed has no responsibility or liability for support or other services provided by Aura. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. Additional restrictions may apply.
Multi-Tenant Unit (MTU) Business Fiber Internet
Services are not available everywhere. Business customers only. Brightspeed may change cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service or terms and conditions posted at https://www.Brightspeed.com/ew/legal. Restrictions apply.
Multi-Tenant Unit (MTU) Fiber+
Speed and service may not be available in your area. Business customers only. Brightspeed may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. Listed speeds vary due to conditions outside of network control, including customer location, equipment, access through a wireless connection, and are not guaranteed. Additional terms, conditions and restrictions apply.
Multi-Tenant Unit (MTU) Fiber Internet and G.hn
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances Brightspeed may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see Brightspeed.com/InternetPolicy for more information.
Services are not available everywhere. Business customers only. Brightspeed may change cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service or terms and conditions posted at www.Brightspeed.com/aboutus/legal/index.html. Restrictions apply.
Multi-Tenant Unit (MTU) Dedicated Internet Access Only (DIA)
Service and some bandwidth may not be available in your area. Business customers only. Brightspeed may change, cancel or substitute offers and services, or vary them by service area at its sole discretion without notice. Listed bandwidths vary due to conditions outside of network control, including customer location, equipment, access through a wireless connection, and are not guaranteed. Additional terms, conditions and restrictions apply.
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