911 Advisory
Advisory Regarding Access to Emergency Response Services For Brightspeed’s Voice over Internet Protocol (“VoIP”) Services and Multi Line Telephone System (“MLTS”)
This Advisory Regarding Access to Emergency Response Services ("Advisory") is provided to Brightspeed's Voice over Internet Protocol ("VoIP") Customers, Brightspeed's Multi Line Telephone System ("MLTS") Customers, and their End Users respectively, and describes the general and service-specific limitations when accessing emergency response services. The limitations in this Advisory are subject to change upon posting where, upon Brightspeed's reasonable opinion, the Emergency Calling limitations or requirements must be modified to satisfy Brightspeed's interpretation of currently evolving Emergency Calling laws, rules, and regulations. This Advisory applies to Brightspeed VoIP Services ("Service" or "Services"). This Advisory applies to Brightspeed MLTS Services and the equipment related to such MLTS Services. By submitting an Order for Brightspeed VoIP Services, MLTS Services, or MLTS equipment, Customer and its End Users acknowledge receipt of this Advisory and understanding of the below limitations. Terms used in this Advisory are defined below. For Customers in North America, this Advisory is provided pursuant to Section 9 of the Federal Communications Commission (FCC) Rules. "Customer" means the entity signing the Order for Services. "End User" means Customer's members, End Users, customers, or any other third parties who use or access the Services or the Brightspeed network via the Services.
WARNING
POTENTIALLY HAZARDOUS SITUATION WHICH IF NOT AVOIDED COULD RESULT IN DEATH OR SERIOUS INJURY. PLEASE READ CAREFULLY.
(a) Geographic Limitations. This Service is intended for use only in the United States. Emergency calls originated outside of the United States may not be capable of routing to the proper emergency response agencies and Customer assumes the risk of any use outside of the U.S.
(b) Emergency Calling Capability. Service may provide access to emergency response services on stationary and/or mobile devices. Current address information (also known as automatic location identification/”ALI” and calling line identifier/”CLI”) must always be provided to Brightspeed relating to the End User location (the “Registered Location”) and such information must conform to the numbering schemes or regulatory requirements applicable to the jurisdiction for the Registered Location. Customer must obtain Brightspeed’s approval of the Registered Location prior to using the VoIP Service and update the Registered Location via the portal or other method supplied by Brightspeed when the End User location changes. Updates to the Registered Location do no occur immediately. Brightspeed will provide Emergency Calling capability associated with the Registered Location, subject to each party’s obligations and limitations, by dialing the 911 emergency number. Customer is responsible for understanding the local jurisdictional laws pertaining to Emergency Calling, including but not limited to the requirements regarding the level of detail to be provided related to Registered Locations, associated with the Service. Brightspeed specifically disclaims any such obligation. “Emergency Calling” is the ability to access emergency response services associated with the Registered Location, subject to each party’s obligations and limitations, by dialing the 911 emergency number. “Registered Location” means Customer’s current location approved by Brightspeed that Customer submitted via the portal or other method applicable to the Service; for some Brightspeed Services, the Registered Location may be the Customer’s primary place of use (“PPU”), or an updated temporary address that Brightspeed has previously approved. Service may only be used at a Registered Location.
(c) General Limitations. When using the Service for Emergency Calling purposes, Customer's End Users should always state the nature of the emergency and include their location and telephone number. Emergency response services may not be able to call the End User back if the call is not completed, dropped, or disconnected, or if End Users are unable to provide their phone number and physical location. Access to emergency response services may not be available under the following circumstances: (a) if the Service is used at a location other than a Registered Location, or if an IP-enabled stationary device is moved within the Registered Location and not reconfigured; (b) if Customer selects a telephone number that is not associated with the geographic area of the installed service and Customer neglects to ensure that the telephone number is registered for the installed Registered Location; (c) if Customer accesses emergency response services prior to completion of the initial installation of Service; (d) use of the Service at a different location other than the Registered Location until Brightspeed has communicated to Customer that the Registered Location is updated; (e) if the Service fails or degrades for any reason, such as failures resulting from power outages, CPE failure (e.g., Internet connectivity routers, Customer's data network and equipment, Customer premises switches and routers, phones, handsets, Soft Phones, and other Internet Protocol ("IP")-enabled devices), cable cuts, or any Service or broadband outage or degradation (including without limitation, failures caused by suspension or termination of the Service); or (f) while maintenance work is being performed. "Soft Phone" means software for an IP-enabled device that allows Customer's End Users to use the Service to make and receive calls on that device.
(d) Service Specific Limitations. Customers Deploying Their Own MLTS (i.e., PBX) Or Comparable Equipment — Some jurisdictions impose specific requirements on MLTS operators, and Customer is responsible for complying with all such obligations. Services are configured to provide Emergency Calling service only for telephone numbers that Brightspeed has assigned to the Service. If Customer programs telephone numbers from another provider into Customer's MLTS, Customer is responsible for coordinating with the other provider to deliver Emergency Calling for that provider's telephone numbers. For MLTS Services and Equipment: 911 emergency services will not be available or may not function properly (e.g., they may not route to the correct public safety answering point or `PSAP, where the Service fails or degrades for any reason, such as failures resulting from power outages and CPE failure (e.g., Internet connectivity).
(e) Access to Emergency Response Service/Warning Labels for VoIP Services. Access to emergency response services and an appropriate emergency response agency are only available at the Registered Location. Brightspeed will provide labels that will indicate that access to emergency service has limited availability and functionality when used with the Services, and Brightspeed recommends that the labels be placed on or near the equipment associated with the Services. Warning labels are included as an attachment to this Advisory (see attached PDF) and may also be provided in Customer's welcome package or attached to the applicable Service Exhibit /Service Schedule.
(f) Acknowledgement of Limitations. Customer acknowledges that it has been advised of the limitations associated with the Service, including those contained in the Advisory, and further acknowledges its understanding by signing the applicable Order for Service. Customer will notify all End Users of the limitations to access emergency response services as described is this Advisory and the applicable Service Exhibit/Service Schedule. Customer should provide its End Users with a copy of this Advisory.
(g) Modifications. Effective upon posting, Brightspeed may modify the Emergency Calling limitations or requirements provided in the Advisory if in Brightspeed’s reasonable opinion modifications are necessary or advisable to comply with the currently evolving Emergency Calling laws, rules, and regulations.
BRIGHTSPEED RECOMMENDS THAT CUSTOMER AND END USERS ALWAYS HAVE AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL EMERGENCY RESPONSE SERVICES.
