Legal Resources Privacy Notice Legal Notices VoIP Service - Overview of 911 and Service Limitations
Legal Resources Privacy Notice Legal Notices VoIP Service - Overview of 911 and Service Limitations
Your Brightspeed VoIP service allows you to dial 911 to reach the Emergency 911 center in your local area, in a manner similar to traditional phone service. However, because VoIP is an internet-based phone service, the VoIP service operates differently, including how 911 calls are treated.
As part of the ordering process for Brightspeed VoIP Services, Brightspeed requires that you confirm your understanding and acceptance of these differences listed in Section I below. As part of the ordering process, we also require you to acknowledge your obligation to notify your end users of the differences, which is summarized in Section II.
Below are four key differences about the VoIP service.
As part of the ordering process for VoIP Service, we also require that you understand and acknowledge the requirement to notify all end users who utilize your subscription of Brightspeed VoIP of the limitations on access to 911 emergency service; and that access to 911 emergency service and the appropriate Emergency 911 center is only available at the location Brightspeed assigned upon initial installation (the Registered Primary Address) or the verified updated address that Customer or Customer’s end user has subsequently registered within the VoIP portal for that end user’s seat. Brightspeed will provide labels that will indicate that 911 service has limited availability and functionality when used with the service, and Brightspeed recommends that the labels be placed on or near the equipment associated with the service. Additionally, when users make calls using a Soft Phone with VoIP service, a 911 warning will appear on the Soft Phone device. The user will need to click on the display to acknowledge the warning. You should advise end users that more information about these 911 Emergency Service limitations is available at the following URL to review: https://www.brightspeed.com/ew/legal-resources/privacy-notice/911-advisory.