Brightspeed Home Internet

Description of Brightspeed 4G Home Internet:

Brightspeed 4G Home Internet is a service that offers a 4G wireless network connection with in-home WIFI allowing users to access the internet on their phones and other devices. Brightspeed 4G Home Internet uses mobile wireless technology to provide customers a voice and data solution from industry leading carriers with the option to use a standard battery backup in case of power outages when communication is critical.

How does Brightspeed 4G Home Internet work:

Brightspeed 4G Home Internet uses mobile wireless technology to provide both data and voice solutions for our customers communication needs.

Brightspeed 4G Home Internet Details & Features:

Brightspeed 4G Home Internet is a network alternative to copper provided services.
Speed can reach up to 10Mbps depending on your 4G LTE coverage.
Offers Brightspeed families the ability to connect to the internet using a more stable connection than DSL/copper where service is available.
An optional, self-serve battery backup is recommended to maintain connectivity during a power outage.

Brightspeed 4G Home Internet Benefits:

Improved network capabilities:

Brightspeed 4G Home Internet offers WIFI connectivity for your family so everyone can simultaneously access the network compared to the limits of older technologies.

Better experience:

Delivers a consistent communications and connectivity experience giving our customers a more reliable option that helps families connect to the internet with a more stable network connection.

Performance redundancy:

Industry-standard customer self-serve battery backup is recommended in case of power outages — providing Brightspeed customers with peace of mind that they will have internet during critical weather events.

Reliable connectivity:

Provides a more stable internet connection than legacy technologies where 4G services are available.

Getting help with your 4G Data

Have questions about your new Brightspeed 4G Home Internet device? Use the guide below for answers to some common troubleshooting questions.

I’ve ordered a Brightspeed 4G Home Internet device. What’s next?
- You will receive an email with your order confirmation, and details about your new 4G Data service. If you’ve elected to install the service yourself, the equipment will be shipped directly to your address and should arrive within 3 business days. Self-install instructions will be included in the box with the device.
What should I do if I didn’t receive my Brightspeed 4G Home Internet device?
- You should have received an email with tracking information for your device— make sure to check your spam folder. The device should arrive within 3 business days, but if you don’t receive your device in a timely manner, please contact us at 833-692-7773 (MYBRSPD).
I’ve received the device. What’s next?
- We recommend installing your new Brightspeed 4G Home Internet device as soon as it arrives. You’ll find easy to follow self-install instructions that walk you through the setup process inside the box and once its installed it should activate immediately. You can also find those instructions below.

Using your 4G Data

Now that you’ve successfully set up your device, use this guide to learn about the features that come with your new Brightspeed 4G Home Internet, and how to use them.

WIFI SSID and PW
Connecting a WIFI device

Setting up your 4G Data

This step-by-step guide tells you everything you need to know about installing and activating your new Brightspeed 4G Home Internet device.

4G Home Internet Installation - check out your kit image

4G Home Internet Installation process - image

4G Voice & Home Internet Installation - image

Brightspeed 4G Home Internet Troubleshooting:

If you need additional help with WiFi credentials, passwords, slow speeds, intermittent speeds, or any other issue related to internet connectivity, please call 833-692-7773.