Brightspeed Home Internet and Voice

Description of Brightspeed 4G Home Internet & Voice Bundle:

Brightspeed’s 4G Home Internet and Voice product offers both a traditional telephone connection and home WIFI service for a single communication solution. Most customers can use the same phone they did before by plugging it into the back of the 4G equipment. Connecting to the internet is made easy by in-home WIFI connectivity to the network. This solution provides a reliable connectivity option that supports voice and internet access to help families do what they need for school, work and play.

How does Brightspeed 4G Home Internet and Voice work:

It leverages wireless network equipment to offer both an analog voice connection to support your traditional phone service as well as serves as a WIFI router that enables multiple devices to simultaneously connect to the internet. As a result, Brightspeed customers can enjoy better quality phone and internet services through one device.

Brightspeed 4G Home Internet and Voice Details & Features:

Home Internet Features:

Brightspeed 4G Home Internet is a network alternative to copper provided services.
Speed can reach up to 10Mbps depending on your 4G LTE coverage. Offers Brightspeed families the ability to connect to the internet using a more stable connection than DSL/copper where service is available.
An optional, self-serve battery backup is recommended to maintain connectivity during a power outage.

Voice Features:

Unlimited local and domestic long-distance calling
Up to 500 Minutes of International Calling to Canada, Mexico, United Kingdom, Ireland, and Germany
Auto Attendant to answer and route calls to multiple people in the home or to voicemail
Voice Messaging
Calling line identification, Call Waiting and Call Forwarding

Brightspeed 4G Home Internet and Voice Benefits:

Improved network capabilities:

Brightspeed 4G Home Internet offers WIFI connectivity for your family so everyone can simultaneously access the network compared to the limits of older technologies.

Better experience:

Delivers a consistent communications and connectivity experience giving our customers a more reliable option that helps families connect to the internet with a more stable network connection.

Performance redundancy:

Industry-standard customer self-serve battery backup recommended in case of power outages — providing Brightspeed customers with peace of mind that they will have internet during critical weather events.

Reliable connectivity:

Provides a more stable internet connection than legacy technologies where 4G services are available.

Easy transition:

Brightspeed will help you move from legacy copper network and voice services to our mobile Home Internet and Voice solution by making the technology transition easy for you. Installation is easy and we’ll take care of moving your number from the old service to the new platform.

Getting help with your Brightspeed Home Internet & Voice

Have questions about your new Brightspeed 4G Home Internet device? We can help. Use the guide below for answers to some common troubleshooting questions.

I’ve ordered a Brightspeed 4G Home Internet device. What’s next?
- You will receive an email with your order confirmation, and details about your new 4G Data service. If you’ve elected to install the service yourself, the equipment will be shipped directly to your address and should arrive within 3 business days. Self-install instructions will be included in the box with the device.
What should I do if I never received my Brightspeed Home Internet & Voice device?
- You should have received an email with tracking information for your device— make sure to check your spam folder. The device should arrive within 3 business days, but if you don’t receive your device in a timely manner, please contact us at 833-692-7773 (MYBRSPD).
I’ve received the device. What’s next?
- We recommend installing your new Brightspeed 4G Home Internet device as soon as it arrives. You’ll find easy to follow self-install instructions that walk you through the setup process inside the box and once its installed it should activate immediately. You can also find those instructions below.

Using your Brightspeed Home Internet & Voice

Now that you’ve successfully set up your device, use this guide to learn about the features that come with your new Brightspeed 4G Home Internet, and how to use them.

Setting up your Brightspeed Home Internet & Voice

This step-by-step guide tells you everything you need to know about installing and activating your new Brightspeed 4G Home Internet device.

4G Voice & Home Internet Installation - check out your kit image

4G Voice & Home Internet Installation - image

Brightspeed 4G Home Internet and Voice Troubleshooting:

Setting up the Device:
- Place the device in its stand.
- Find a suitable spot for good reception – preferably near a window or in an open space. Choose a spot with plenty of air circulation; avoid closets, basements, and other closed off spaces.
- Plug the white power cord into a wall outlet and the other end into the power port on the back of the device.
- Plug the gray cord into the gray telephone port on the back of the device. Plug the other end of this cord into a working phone.
- The lights change color as the device goes through the start-up process. Be patient as this can take a few minutes.
- Check for a dial tone and make a call.
Device LED lights and actions:

If you need additional help with 4G Voice or WiFi credentials, passwords, slow speeds, intermittent speeds, or any other issue related to internet connectivity, please call 833-692-7773.