In some cases, your billing address may be different from your service address. Make sure to keep it updated in our system so that you receive important account notices from Brightspeed.
You can update your mailing address on the My Brightspeed website or in the app.
Sign in to My Brightspeed. Go to Settings, then click on the Account Information section.
Most of the time, your service address and mailing address are the same.
Sometimes, however, you may need to receive your bill and important notices at a different address. For instance, one of these situations may apply:
In all these examples, having the correct billing address on file is critical to ensure that we can communicate with you.
If you are moving and need to update your service address, or if your billing and service addresses are different, please chat with us.
If you want to reduce the number of paper mailings you get from us, you can request email or text notifications and paperless billing.
Please note that some regulatory notices and account security changes must, by law, be sent by mail. So, even if you are signed up for email or text notifications, it's important to make sure we have the correct postal address to send sensitive or legal notices.
Sign in to My Brightspeed
Manage your account preferences and billing information online.
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