What to expect on your first bill

Welcome to Brightspeed! We're glad to have you as a new customer.

Example 1: A customer with a bundle of services, like local phone, long distance, and internet

In the bill shown below, there are two main sections. Please note: This is a sample bill and may not look exactly like yours.
 

• Details of Your Brightspeed Packaged Services section shows the monthly recurring charges for the customer's current bundle of services. Note: this may also be called Details of Your Internet and Home Phone Charges.
  
  
• Additional Charges and Credits section shows:
  • One Time Charges. A $99 charge for a technician installation of services is shown in the One Time Charges area.  Any one-time charges related to your order will be shown in this area.
    
    
  • Monthly Charges. A $15 monthly charge for the lease of an advanced modem is shown in the Monthly Charges area. Any similar monthly charges will be shown here. Note: for some customers the modem lease will be in the Details of Your Internet and Home Phone Charges section.

Example 2: A customer who only has internet with Brightspeed

In the bill shown below, there are two main sections. Please note: This is a sample bill and may not look exactly like yours.
 

• Details of your Brightspeed Packaged Services section shows the monthly recurring charges for the internet service. Note: this may also be called Details of Your Internet Charges.
  
  
• Additional Charges and Credits section shows:
  • One Time Charges. An $85 charge for the installation of a new jack in the home is shown in the One Time Charges area. Any one-time charges related to your order will be shown in this area.
    
    
  • Monthly Charges. A $15 monthly charge for the lease of an advanced modem is shown in the Monthly Charges area. Any similar monthly charges will be shown here. Note: for some customers the modem lease will be in the Details of Your Internet section.