System Upgrade FAQs

We are currently performing system upgrades, and all account management functionalities are disabled online and via phone or chat until July 26. Click below to see some frequently asked questions that can help you understand this process.

Billing

Yes, if your billing or autopay processing falls during 7.19-7.28, you may experience a delay of up to one week in receiving your bill and/or processing of charges/payments. There will be no service interruption. No late fees will be applied due to these delays.

Yes, after the systems upgrade if you are a prepaid customer, your BAN (billing account number) currently begins with PPB and will change to begin with a 1 (example: PPB0010695 will change to 10010695). You will see this new BAN when you log into MyAccount.

We are currently doing system upgrades in your area. Next week, you will be able to review your latest bill online at https://myaccount.brightspeed.com. We apologize for any inconvenience.

We are currently doing system upgrades in your area, for billing concerns please contact us after upgrades are complete. We apologize for any inconvenience.

Payments

We cannot process any payments or orders now. You will not experience late fees due to these delays. Next week, you will be able to go online to https://myaccount.brightspeed.com

We cannot process any payments or orders now. Next week, you will be able to go online to https://myaccount.brightspeed.com/non-auth-payment-arrangement

Rest assured that you will not be billed any new late fees during this period. Next week, you will be able to go online to https://myaccount.brightspeed.com.

Ordering

Please call us at 833-692-7773 to review the details of your order. However, we are unable to make any changes to your order until next week.

To check eligibility for Brightspeed Fiber, go online to www.brightspeed.com or call us 833-692-7773.

During our system upgrades in your area, we cannot process changes orders. Next week, you will be able to go online to https://myaccount.brightspeed.com

Please call us next week after our system upgrades are completed. We would love to retain your business and will be able to explore your options at that time.