System Upgrade FAQs

We are currently performing system upgrades, and all account management functionalities are disabled online and via phone or chat until Oct 28. Click below to see some frequently asked questions that can help you understand this process.

Billing

Because we are currently doing system upgrades in your area, you can't view your account balance immediately. Next week after upgrades are complete, you can view your bill online at Brightspeed Internet Service Provider - Phone, TV & WiFi Plans, or by speaking to an agent via phone or chat. We apologize for any inconvenience.

For billing concerns, please contact us after the system upgrades are complete.

Payments

We aren’t able to process any payments or orders now. Next week, you can go online to Brightspeed Internet Service Provider - Phone, TV & WiFi Plans to make or set up a payment.

You will not be billed any new late fees during this period. Next week, you can go online to Brightspeed Internet Service Provider - Phone, TV & WiFi Plans to make a payment.

No—you will not be disconnected during this period. Next week, you can go online to Brightspeed Internet Service Provider - Phone, TV & WiFi Plans to make a payment.

Ordering

Please call us at (855) 692-7773 to review the details of your order. Please note, we can't make any changes to your order until next week.

We can't process new orders during the system upgrades. Next week, you can go online to Brightspeed Internet Service Provider - Phone, TV & WiFi Plans to order a new service.

We can't process changes to your services during the system upgrades. Next week, you can make changes online at Brightspeed Internet Service Provider - Phone, TV & WiFi Plans.

Please call us next week at (855) 692-7773, after our system upgrades are completed. We would love to explore plan options that might better fit your needs and keep you as a valued customer.

Service Issues

Unfortunately, our service may be running slower than normal during the system upgrade period. For troubleshooting tips, please refer to our internet speed support guide.