There are several places you can find your account number — on your bill, on My Brightspeed, and in the welcome letter or order confirmation we sent you when you ordered service.
You can request an email with your Brightspeed account number. We can only send it to the email address listed on your account for your security. If you don't have access to that mailbox, there are other locations where you can discover your account number, which are listed below.
Your account number may be found at the top of each page of your monthly statement, whether it's the paper version you receive in the mail or the online version you access through My Brightspeed.
Your My Brightspeed online account has your account number. You can find it in the upper right-hand corner of every page by just logging in.
Your account number can be found on two additional printed documents in addition to your bill.
You might have noticed that we occasionally use the phrase "billing telephone number (BTN)" in our correspondence. This could be perplexing if all you have is Brightspeed internet access as the BTN isn't a regular phone number you can dial. It is merely the phone number connected to your internet line. The BTN will be the same as your working phone number if you have home phone service.
In essence, BTN and the term "billing account number" (BAN) are all interchangeable and serve as the account number linked to your Brightspeed service.
You may need to use your account number to:
If you still can't find your account number, or have other questions, contact us. We're here to help!
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