Digital Voice has a lot to offer as your digital home phone service. Let's get started by setting it up. Please start by choosing your router to see installation details for each:
Check to see that you received this equipment:
Digital Voice will only work for phones that are directly connected to the Digital Voice adapter.
We recommend that you use cordless phones with your Digital Voice service. Connect the adapter to the cordless handset base station and distribute the remote handsets throughout your house.
Please note: any phones connected to wall jacks will not work with your Digital Voice service.
The Digital Voice adapter will automatically self-configure after it's connected to your Brightspeed Fiber service. All you need to do is plug in the device and connect the cables.
Important Note: The configuration process can take up to 15 minutes. Do not unplug or restart the device while any of the lights are flashing. Doing so may cause the unit to malfunction.
The Power, Ethernet, and Phone LEDs will be solidly lit when the adapter is ready for use.
You can find your Digital Voice phone number a couple of ways:
You'll receive a welcome email after you order your Digital Voice service. This email will include your username and a link to create your password. After you're signed in, you can view account details, call records, voicemail messages, and more. To access your account after setup, please visit https://voice.brightspeed.com/login. For more details on advanced configuration and star codes, please refer to this guide.
Your Digital Voice service will not work in the event of a power outage unless you you have a battery backup unit. Learn more about battery backups.
Calix u6 routers have a standard phone jack for direct connection of your wired or cordless phone. No additional equipment is required.
Digital Voice will only work for phones that are directly connected to the Calix u6 router’s phone port.
We recommend that you use cordless phones with your Digital Voice service. Connect the router’s L1 port to the cordless handset base station and distribute the remote handsets throughout your house.
Please note: any phones connected to wall jacks will not work with your Digital Voice service.
You can find your Digital Voice phone number a couple of ways:
You'll receive a welcome email after you order your Digital Voice service. This email will include your username and a link to create your password. After you're signed in, you can view account details, call records, voicemail messages, and more. To access your account after setup, please visit https://voice.brightspeed.com/login. For more details on advanced configuration and star codes, please refer to this guide.
Your Digital Voice service will not work in the event of a power outage unless you you have a battery backup unit. Learn more about battery backups.
Still have questions? We're here to help! Contact us.
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