Brightspeed Fiber Voice Help

Questions about your Brightspeed Fiber Voice service? We’re here to help. Use the guide below for answers to common troubleshooting questions.

I've purchased Fiber Voice through Brightspeed. What's next?
- A Brightspeed tech will come out to your property on your scheduled installation date to setup your Fiber Voice service.

I’m hearing a fast busy dial tone. What do I do?
- This indicates that you have an unheard voicemail. To access your voicemail, press *98 from your phone handset, or call your 10-digit Fiber Voice number from another phone.
I’m having choppiness or intermittent audio failure on calls? What do I do?
- Please call our technical support team for assistance at 833-692-7773 (MYBRSPD)
My phone isn’t working. What do I do?
- Verify that there is power to the outlet
- Verify that the base of a cordless device is plugged in and each of the cordless handsets have been fully charged
- If you’re still having issues, reach out to our tech support team for assistance at 833-692-7773 (MYBRSPD)