Using your Brightspeed Fiber Voice Service

Now that your service has been installed, use this guide to learn about the features that come with your new Brightspeed Fiber Voice service and how to use them.

  • Calls
    • Making a call from your Brightspeed Fiber Voice service is the same as placing a call from a traditional phone line. Simply pick up your handset and dial the number. Your call will be connected.
    • Receiving a call on your Brightspeed Fiber Voice service is also the same as taking calls on a traditional phone line. When a call comes in, all the handsets that are connected through your Fiber Voice adapter will ring. Simply answer the phone.
  • Voicemail
    1. Access your mailbox: To set up your voicemail, press *98 from your phone handset, or call your 10-digit Brightspeed Fiber Voice number from another phone. This is how you can access your mailbox to check messages or make changes at any time. Voice prompts will guide you through the steps.
    2. Create your PIN: It can be any number between 4 and 15 digits long. Be sure to make note of it, as you'll need it to access your messages in the future. The default PIN is "1234".
    3. Record a name to identify your mailbox.
    4. Choose a greeting: You can record your own or use one of the built-in greetings.
      1. Press 1 to select the standard greeting with phone number: "At the tone, please record your message to [phone number]."
      2. Press 2 for the standard greeting with your name as you recorded it in step 3: "At the tone, please record your message to [name]."
      3. Press 3 to record a personalized greeting, up to three minutes long. For example: "You've reached the Parks. You know what to do at the beep."
  • Calling Features
    • You can manage, activate, and deactivate the following features directly from your phone.
    • DN = destination number

Brightspeed Fiber Voice Feature Access Codes

CodeAction
 Dialing / Call Waiting / Caller ID
*55Voicemail Access Number
*65Enable Caller ID Next Call
*66Automatic Call Back
*67Caller ID Number Blocking
*69Last Call Return
*70Disable User Call Waiting Next Call
 User Call Forwarding
*72Call Forward All
*73Cancel Call Forwarding
*63Enable Selective Call Forwarding
*83Disable Selective Call Forwarding
 User Call Screening / Do Not Disturb
*60Enable Selective Call Rejection
*80Disable Selective Call Rejection
*64Enable Selective Call Acceptance
*84Disable Selective Call Acceptance
*77Anonymous Caller Block
 n11 Abbreviated Dial Codes / Operator
0Operator
211Call Non-Emergency Services - local community and social services
411Call Information
511Call Local Transportation and Traffic Hotline
711TTY - Telecommunications Relay Services
811US: Local Utility Services - “Call Before You Dig”
911Call Emergency Services
933Verify Emergency Services Address Information
988National Suicide Prevention Emergency Line
  • Backup power supply
    • Your Brightspeed Fiber Voice service will not work - not even for 911 - in the event of a power outage unless you have a battery backup. Please read see our battery backup page to learn more about this important component of your Brightspeed Fiber Voice phone service.