If you're having trouble with some calls (but not all calls) from your home phone — like a call not connecting — try these troubleshooting tips.
Calling from a different phone will help you determine if the number you're calling is the problem, or if there is something wrong with your service. If your call is still not connecting when you try from a different phone, the problem is with the number you're trying to reach. Now you can try these next steps:
Note: Sometimes if you dial wrong, you will hear a recorded message. Follow the recorded instructions.
If you're only having trouble with automated-help line numbers, your phone probably needs to be changed from Pulse to Tone.
Many phones have a P/T switch located on the side, bottom or back of the unit. If you don't see a switch, check your owner's manual.
Do you have a calling feature activated that is preventing you from making certain calls? Call Curfew and Dial Lock are two features that can block outgoing calls. You can read more about calling features that block calls.
Have you narrowed down the problem and discovered it's only with long distance calls? Learn more about troubleshooting problems with long distance calls.
If you're unable to make any calls, you could have a problem with your service or with your inside equipment. Read more about troubleshooting for no dial tone.
If you're getting an "all circuits busy" message or hearing a fast-busy tone, hang up and try again later. The message is telling you there aren't any free, outgoing lines. This could be due to a service outage. If you continue to receive the message, contact us.
Check for outages and troubleshoot problems with your home phone or internet service.
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