If you're hearing static or noise on your line, there are several things to check to solve the problem.
If you've checked all your equipment and don't hear a clear dial tone using any of your phone jacks, your next step is to check your service at the network telephone box (NID) on your property, using a standard landline phone.
Note: If you live in an apartment, ask your building manager for assistance.
If you DO hear static or noise on the line when testing service at the network box, then the problem is with our equipment. Request a repair visit through Troubleshooter, and we will send out a technician. You will not be charged for the technician's visit.
If you DO NOT hear static, and instead hear a clear dial tone at the network box, that means the service is fine and there must be a problem inside with your wiring or equipment.
Check for outages and troubleshoot problems with your home phone or internet service.
There are some fairly easy ways to check the equipment inside your home:
To test your jacks:
You should hear a clear, strong dial tone when you test each jack. If you don't, and no other equipment is plugged in, you may have a problem with your inside wiring.
If you do hear a clear, strong tone, then continue to plug in additional equipment, one thing at a time, and listen each time. When you hear the noise again, you'll know you've either reached the maximum capacity for that line or the last piece of equipment you connected is causing interference. Try moving that equipment to a different line. If you're finding interference but don't want to unplug the offending piece of equipment, try installing a radio suppresser or radio/noise filter on your line.
Any piece of equipment plugged into your phone jacks can act as an antenna and pick up CB or AM/FM broadcasting station frequencies and create noise on your line. Cordless phones are notorious for picking up other people's conversations as well as radio signals. If you have a cordless phone, read these troubleshooting tips to figure out what you can do.
If you don't have a cordless phone, do you have a satellite TV receiver, computer modem, answering machine, caller ID box, fax machine or alarm/security system? If so, any or all of them could be interfering with your reception. If you're finding interference but don't want to unplug the offending piece of equipment, try installing a radio suppresser or radio/noise filter on your line.
Your phone and DSL internet use the same line. DSL filters and splitters allow you to use both phone and internet service without interference. Incorrectly connected and/or damaged DSL filters can cause noise on your line.
Plug a filter into each wall jack that is connected to a telephone, and plug the phone cord into the filter.
Note: If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet.
You may also use a splitter if you want to plug both a landline phone and a modem into one wall jack, as shown below.
Have a home security system? Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.)
Filters are not included in your modem kit. If you have a landline phone and internet with Brightspeed, filters should have been included at the time of your order and will arrive in a separate package. If you did not receive filters, please chat with us.
If you're hearing the noise on all calls and all phones, could it be that you're hearing calling feature notifications? It's possible to misinterpret normal Call Waiting and voicemail tones and beeps as repair issues.
Check for outages and troubleshoot problems with your home phone or internet service.
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