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How to change your Brightspeed WiFi password
A critical component of protecting your home network is creating a special password. You can update your WiFi password in two methods, as this article will demonstrate:
- From the Brightspeed Internet app (for some modem models)
- from your secure modem settings, which you can access on a computer or other connected device
Note that you may also want to customize your network name (SSID) to make it easy to recognize.
Customers with the Zyxel C3510XZ modem, please follow the instructions to change Zyxel C3510XZ WiFi settings.
Note: We are currently working on improving your Brightspeed Internet app experience. As a result, the option to change your WiFi password using the app is not available at this time. We will update you as soon as the upgrade is complete, so that you can enjoy even more control at your fingertips. You can still change your WiFi password through your modem’s settings interface, by following our step-by-step guide.
NOTE: Depending on your model, your modem's user interface may appear slightly different from the images below.
1. Connect a device, such as a computer or tablet, to the internet through your Brightspeed WiFi or using an Ethernet cable connected to your modem.
2. Open a web browser and type http://192.168.0.1 into the web address field.
3. Log in to the modem's settings interface (Modem GUI) using your Admin Username and Admin Password. Note that these are different from your wireless network name (SSID) and WiFi password (security key).
You can find the Admin Username and Password printed on the sticker attached to the side, back or bottom of the modem.
CAUTION! Do not remove or lose your modem sticker, which includes your default admin username and password. These preset credentials cannot be retrieved, and your modem could become unusable without them.
The modem sticker shows you TWO important sets of login credentials. How do you use each one?
SSID and key/wireless password: Used to access and connect to your WiFi network
- SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers)
- Key/Wireless Password is the password you will enter on your devices to connect securely to your network
- These default settings can also be customized in the modem settings or through the app
Admin username and admin password: Used to log in to your modem settings portal
- Access secure settings such as firmware updates, WiFi security, schedules, and more
- When connected to your home network, go to http://192.168.0.1 to access the portal (also called the GUI)
- These default settings can also be customized in the modem settings
4. Select the Wireless Setup icon in the main menu.
5. Most modems provide WiFi over two frequencies, usually 2.4 GHz or 5 GHz. If given a choice, select either one of them. Don't worry if you don't see the frequency options, as not all modems have this feature.
6. Select "Wireless Security" in the menu on the left.
7. Select the name of your wireless network (SSID). You can find the SSID printed on the modem sticker.
8. Your Security Type is printed on the modem's sticker.
The Encryption Type should be set to "Both."
If prompted to give the Authentication Type, choose "Open."
9. To change your password, select "Use Custom Security Key/Passphrase" and type in your new password.
10. Select "Apply" to save your changes, and you're done! Remember, you'll need to enter this new password on all of your devices to reconnect to your wireless network. If you have a modem that offers two frequency options, go back to step 5, select the other frequency and repeat the steps to change the password.
Password tips
If you are prompted to choose 64 bits or 128 bits, follow these guidelines:
- 64 bits: Enter 10 characters*
- 128 bits: Enter 26 characters*
* Characters can only contain letters between A-F and numbers between 0-9 with no spaces.
In all other cases, your custom password must:
- Be between 8 and 63 characters long
- Contain at least one number from 0 to 9
- Contain at least one letter from A to Z
Note: The space character can be used (but is not required)
Helpful hint: You can always log back in to the Wireless Security menu and select "Use Default" for the password if you forget or lose your password. This will restore it to the modem sticker's original setting.
Learn more about home WiFi security
Download the Brightspeed Internet app to manage your account.
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