1. Electrical Power. The 4G Voice service and 911 calling require electrical power and will not work during a power outage at your service location. To maintain service during a power outage, a battery backup unit must be installed. If you are interested, Brightspeed can provide information for you to obtain a battery backup unit.
2. Cellular Connection. Brightspeed 4G Voice is provided over a cellular network. If your cellular network connection is terminated, disrupted or otherwise impaired, including for non-payment, your Brightspeed 4G Voice service will not function and you will not be able to make 911 calls with this service.
3. Porting Your Telephone Number & Caller ID.  If you are porting an existing number from your current phone service, you will be able to make or receive calls, including return calls from Emergency 911 centers because a temporary phone number will be assigned to you for use until the porting process is completed.  For that reason, the caller ID may not accurately reflect your name and telephone number until your current phone service has been deactivated.
4. Registered Location. With Brightspeed 4G Voice service, the choice of emergency provider handling a 911 call, and the address that emergency provider will see, are linked to your service address on file with Brightspeed.  You are prohibited from moving the LTE Device from the physical location registered with Brightspeed for the Brightspeed 4G Voice service.  If you move the LTE Device at any time, 911 calling will not work properly and emergency services may not be able to locate you.

By checking "I accept", you acknowledge and agree that Brightspeed has advised you of the 911 and service limitations associated with your Brightspeed 4G Voice service, you understand this information, and you accept the 4G Voice service with these limitations.