Brightspeed

Business Support

Brightspeed is dedicated to providing quick
and efficient support to resolve your service issues.

Contact Support

What type of business do you have?

Medium and Enterprise | Public Sector support

Enterprise Business Care

Control Center portal support, sales, billing requests, or general inquiries

833-369-1900

Control Center

Check status

Check repair status

Check order status

Brightspeed Business Hub - Help Documents

Repair

Maintenance, ticket creation, and status

PRI | Electrical | Optical | DWDM

833-363-2888 Option 1

Ethernet | DIA | ATM | Frame Relay

833-363-2907 Option 1

POTS | HSI | DSL | Toll Free Services

833-692-7773

Brightspeed Business Broadband Fiber

833-363-2432

Brightspeed Voice+ with RingCentral

833-363-2313

Equipment (CPE)

CPE maintenance, ticket creation, and ticket status

833-372-2555

Repair Escalations

Repair escalation information

Local Number Portability

Port-in, Project Port-in, and In-Flight Winback (Port-In) orders

833-363-2650

Robocalling Mitigation

Call Blocking Redress Assistance
We understand that while consumers want protection from unwanted or illegal robocalls, consumers also need assurance that legitimate calls are able to get through. If you are having an issue with call blocking, please email us at robocalling@brightspeed.com and include the following information:

• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

Rural Call Completion

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please complete the form below and the issue will be reviewed by our Rural Call Completion team (rcc@brightspeed.com). Or contact us at 833-372-2100.

Please note this form is not to be used for billing, account changes, service order changes, or internet support. For these services, please contact us at 833-692-7773.

Report call completion issue

Frequently
Asked
Questions

Who is Brightspeed?

We’re on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet.

With an agreement reached in August 2021 between Connect Holding and Lumen Technologies—through funds managed by Apollo Global Management—Brightspeed was formed to build a fiber network that will serve more than 6 million homes and businesses in 20 states across the Midwest and Southeast.

Where can I find more information about managing my Brightspeed Enterprise account?

If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.

Where can I find more information about managing my Brightspeed Wholesale account?

If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.

Wholesale support

Wholesale Customer Care

Sales and support for Wholesale
products and services

833-363-2400

Wholesale Support

Support for ASR Care and LSR Care

Wholesale Customer Care chat

Repair Escalations

Repair escalation information

EASE

Customers Submitting ASRs and/or LSRs for non-converted states continue to use EASE for your orders.

Visit EASE

UOC

For LSRs in Georgia and Michigan orders will be submitted through the new UOC platform beginning in the second half of 2024.

Visit UOC

LNP

For LNPs in Georgia and Michigan orders will be submitted through the new Port Out Automation platform beginning in the second half of 2024.

Visit LNP

Repair

Maintenance, ticket creation, and status

PRI | Electrical | Optical | DWDM

833-363-2888 Option 1

Ethernet | DIA | ATM | Frame Relay

833-363-2907 Option 1

POTS | HSI | DSL | Toll Free Services

833-692-7773

Wholesale Billing

Invoice requests, ticket creation, and status

833-363-2225

Robocalling Mitigation

• First name
• Last name
• Phone number
• Email address
• Telephone number(s) experiencing blocking issues
• Company name
• Company address
• Service provider

Please provide further information if you are aware of multiple instances of your phone calls being blocked.

Rural Call Completion

Brightspeed realizes the importance of ensuring Rural Call Completion and is committed to addressing any issues with call completion to rural areas. For assistance with rural call completions, please contact Brightspeed via email at rcc@brightspeed.com or call us at 833-372-2100.

Please be prepared to provide the following information:

• Both to and from telephone numbers
• The time and date of the call that experienced the issue
• A brief description of the issue, and a description of any testing already completed

Frequently
Asked
Questions

Who is Brightspeed?

Where can I find more information about managing my Brightspeed Enterprise account?

If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.

Where can I find more information about managing my Brightspeed Wholesale account?

If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.

Residential support

Connect with an expert for help with Residential products or services.

Contact Residential support

Frequently
Asked
Questions

Who is Brightspeed?

Where can I find more information about managing my Brightspeed Enterprise account?

If you are an existing Enterprise customer with questions about ordering, billing, or another area of your account, visit our Enterprise FAQ page for more information.

Where can I find more information about managing my Brightspeed Wholesale account?

If you are an existing Wholesale customer with questions about ordering, billing, or another area of your account, visit our Wholesale FAQ page for more information.