There are a few things you may check to identify and resolve the issue if you aren't receiving email from us.
Making sure your email address is entered into our system correctly is the first step. Even if you are very certain, it is still wise to double-check in case a single little error is keeping your mail from reaching you.
If you can't remember your password to sign in to My Brightspeed, you can reset it.
If you can't sign in to My Brightspeed, you can chat with us instead to have an agent confirm or update your email address.
Note: Some emails may take up to 30 days to arrive at your new address if you recently changed it. Before transferring critical account information, we do this to ensure your security and to confirm the email change is real.
Emails from unidentified or suspect sources are automatically routed to the "Spam" or "Junk" folder, which is present in most email accounts. Because your email account doesn't recognize the sender, occasionally valid emails are sent there by accident.
Check this folder to look for any emails ending in @brightspeed.com or @em.brightspeed.com. If you find any, right click on the email message to mark it "Not spam" or "Not junk," depending on the platform. This will do two things:
Every email application has a variety of functions that can be used to manage your inbox. To determine if your blocking, filtering, address book, and mail forwarding settings are the issue, check them out:
Your anti-virus software could be blocking (or quarantining) emails from us. Open your anti-virus software, and see if there are any Brightspeed emails trapped there. Your software probably has a "safe sender" list option. If so, add @brightspeed.com and @em.brightspeed.com to your list to identify them as safe so they won't be blocked in the future.
If you've tried everything else, one of these ideas might solve the problem:
If you can't figure out the problem, chat with us. We're here to help!
For more help, click on the domain that matches your email address:
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