Can't sign in to My Brightspeed or the app

You can retrieve your username or reset your password for My Brightspeed online or the app. Note that your username and password should be the same for your online account and the app. 

If you can't remember your username for My Brightspeed, you can have it sent to you at the email address associated with your account. Simply click the button here or when you open your app.

If you forgot your password for My Brightspeed, you can reset it. You'll need to provide your username (see above if you've forgetten it) and email address.

We'll send you an email with instructions to complete the password reset.

You can start the password reset process using the link here, or from the sign-in screen on your app.