Wireless internet service (antenna-based internet) from Brightspeed combines our robust fiber-optic network with wireless technology to deliver internet services to rural and underserved locations where other service providers cannot. The wireless network broadcasts a radio signal from a wireless tower to a receiver unit positioned on your home, providing a minimum speed of 10 Mbps (Megabits per second).
No, please do not take any of the Brightspeed equipment located on the inside or outside of your home with you when moving. If you would like to have the equipment removed from the outside of your home, please contact Brightspeed to schedule an appointment. If you are leasing a modem, please adhere to Brightspeed’s modem return policy. Failure to return your modem in the time allotted may result in a charge of up to $200.00 to your account.
Wireless Internet service from Brightspeed is a residential service and is not available to small business customers. Please contact Brightspeed or visit us online to learn more about the business services available in your area.
Brightspeed is committed to offering customer service to ensure you have the best experience possible. For product and billing support, contact a customer care representative. Click the chat button on our contact page for 24/7 assistance from an agent.
There are several factors that may impact your service quality, including inclement weather and physical obstructions. A Brightspeed technician will confirm that adequate signal strength is available at your location before installing an antenna and will try to reduce the likelihood of service interruptions. If you believe that your service has been degraded due to inclement weather, please contact our support team.
Note: Objects blocking the outdoor antenna from the surrounding area may interfere with the signal strength and may significantly reduce the quality of your internet service.
No. Unlike satellite internet service, which transports data from the atmosphere direct to a satellite on your home, Wireless Internet service from Brightspeed transports data from a wireless tower to a receiver on your home. This typically results in a better online experience than most satellite internet services offer.
A Brightspeed technician will choose the best location and position for the antenna to ensure the strongest connection. If there are multiple locations on your home offering similar signal strength, the technician will consult with you prior to installation.
Note: Attempting to move the location of the outdoor antenna will result in a loss of service.
Wireless internet service from Brightspeed provides speeds of at least 10 Mpbs for downloading and at least 1 Mbps for uploading. However, results can vary somewhat, depending on a few factors:
Antenna installation and setup typically takes about 2-3 hours.
Many internet woes can be remedied by rebooting your in-home internet equipment. If your Brightspeed service came with an antenna mounted to the outside of your home, please follow the three easy steps below to reboot.
If your service is not working after completing the steps above, please contact a Brightspeed representative for assistance.
Customer speed experiences will vary, particularly when accessing the internet wirelessly from various devices. Quoted download speeds are for a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection. See our Internet Service Disclosure for more information.
See what internet speeds are available in your neighborhood
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