Purchasing a leased Brightspeed modem

You can switch from a leased modem plan to a purchased modem by chatting with our customer care team. However, when you make this change, a new modem/router will be sent to you. You will complete the steps to install a new modem and then return the old one. 

Secure WiFi is included on certain leased modem models: C1100, C3000A, C3000Z, and the C4000 series. When you purchase one of these modems, Secure WiFi will no longer be available.

With a leased modem you get ongoing repair coverage included in your monthly cost. That is one of the key values of a lease. When you purchase a modem, you will instead get a 12-month repair warranty. This warranty will cover needed repair or replacement in the case of a faulty modem for one full calendar year from the date of purchase.

With a leased modem, repair and/or replacement coverage is automatically included in the cost of the lease, which is typically between $10 and $15 per month. This can provide peace of mind for as long as you have the modem, ensuring that if it malfunctions or becomes outdated, you will be able to get a new one without paying extra. You can also get extra features included with newer leased modems, such as Secure WiFi.

When you purchase a modem, you get a 12-month warranty. This covers repairs or replacement in the case of a faulty modem for one full calendar year from the date of purchase. After the warranty expires, you will be responsible for repair costs or upgrades going forward. A new modem can cost anywhere from $150 up to $200, depending on the model and technology.

The bottom line? A leased modem plan costs more over a longer period of time — at least on the surface. However, many customers find it’s worth that small monthly cost to ensure they never have to pay out-of-pocket for a replacement or unexpected repair of their modem. If you choose to purchase a modem, it’s a great idea to plan on replacing it every 4 to 5 years or so, to ensure you get the best performance from your internet connection as router technology evolves over time. 

Chat with customer service to start the process. An agent will help you select and order the right modem for your service. Once the new modem arrives and you get it set up, you will then need to return your existing leased modem to Brightspeed.