.png){kind=icon}
Reset your Brightspeed modem to default settings
A reset restores your modem to its factory default settings. It can be an effective way to solve certain problems with your internet connection, but it will erase all of your modem’s current settings, so it usually shouldn’t be the first option you try. Start with our internet support resources if you’re experiencing trouble with your internet connection.
Should I reset my modem?
Generally, resetting your modem should be your last resort after you’ve tried other ways to resolve your internet issues. At a minimum, you should always try rebooting your modem before performing a full reset. If you haven't already tried rebooting (restarting) your modem, click the link below to see instructions for three different ways you can reboot.
I rebooted my modem and it didn’t fix the problem. Should I reset my modem now?
If you’ve tried other options, resetting your modem may be the next step. A full factory reset returns your modem to its out-of-the-box settings and may fix the following issues:
- Gaming problems
- Routing errors
- Can't connect to the internet errors
- Slow connection speeds
- Choppy VOIP
- Port connection issues
- Wireless network issues
- Device conflicts
Note: Resetting will erase any customized settings you may have changed, including static IP address setup, DNS, personalized password, WiFi settings, routing and DHCP settings. If you have custom settings, we recommend to back up your settings before performing a reset. You can then restore them once the reset is complete.
If you still need to reset your modem, we’ll show you how to do it below.
How do you reset a modem?
Because your Brightspeed modem will be restored to its original settings, you’ll need to use the default login credentials to connect to the internet and set up your modem again. Check the sticker on your modem for the default network name (SSID), security key, admin username, and password, then use these to log in.
We highly recommend that you contact Brightspeed support before resetting your modem. Our experts can explain how to reset your modem and walk you through the process.
Top modem/router topics
- Set up your modem and activate internet
- Connect devices to your WiFi network
- Should you use 2.4 or 5 GHz WiFi?
- Brightspeed compatible modems
- How to read your modem lights
- When and how to use modem reset
- How to return a modem
- How to upgrade your modem's firmware
- Modem or router: What's the difference?
View all Modem/Router topics
Brightspeed services support
