Need to replace a broken modem or upgrade your outdated equipment? We can assist! Checking with tech support to see if your modem has to be replaced is the first step.
Technical support will assist with troubleshooting to discover whether you require a new modem. To get started, take these actions:
The answer to the subsequent cost-sharing inquiry will depend on the results of the technical support investigation and whether you are renting or buying your modem.
If you are leasing your modem from us, we will cover the replacement of any equipment that is determined to be faulty or too old for optimum performance.
How can you tell if you're leasing your modem? You'll see a monthly charge on your bill, which may be called a "gateway" or "equipment" fee.
All purchased modems come with a 12-month warranty, so if you purchased your modem from Brightspeed, you'll need to determine if your warranty is active.
If your warranty has expired, then you will have the option to either purchase or lease a new modem and cover this cost yourself.
Lease | $15/month | Newer models include Secure WiFi |
Purchase | $150 - $200 | Includes 12-month warranty for repair or replacement |
Rates subject to change. Taxes may apply.
If you’re an internet-only customer, you may be able to order a new modem online.
Here's how to check: Sign in to My Brightspeed and find "Internet" under the Services tab. Then look for an "Upgrade Modem" link to go to online ordering. If you don't see the link, you can't order online at this time, but you may still be eligible for an upgrade. Call or chat and an agent will help walk you through the process.
Or visit the Modems/Routers main page for more information about Brightspeed modems.
View all Modem/Router topics
Modem recycling program
Send us your old Brightspeed modem at no cost and we'll recycle it!
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