Recommended Brightspeed modem
Features of the Zyxel C3510XZ
Works with these Brightspeed internet services:
Note: Listed speeds reflect the maximum download speed the technology can deliver on Brightspeed services. In-home speeds may differ based on router setup, devices and other factors.
Front and back details of the C3510XZ modem/router
Modem troubleshooting tips
Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.
This modem must be installed and set up by a technician to activate your internet service. Once the connection is established, you can start connecting devices to your home network.
You can access the Network Settings menu to explore several options, listed below. Many of these are considered advanced options, which most users will not need to access for regular use. The most common options are shown in bold.
The Security menu allows you to view settings to control access to your home network, including these options:
With Parental Control you can set limitations on WiFi access, as well as define specific users within your household.
1. Start by using the slider button at the top to enable Parental Control. Blue means it is enabled; gray means it is disabled.
2. From here you can click "Add more profile" to create new user profiles for your family members. You can also turn existing profiles on or off with the slider, or select the arrow at the bottom to edit controls you have already created.
3. To create a new profile, type the name of the user into the box on the left, and make sure the slider is blue to indicate "Active." Under "Profile Device List," you will be able to check and modify the list of devices that person uses. Then click "Next" to set up a schedule.
4. Modify an existing schedule, or click "Add New Schedule." Then you can set hours and days that the user will be blocked from getting online. When you are finished, click "Save."
Repeat these steps for each user you want to set controls on.
The System Monitor menu is similar to the "Modem Status" menu on some other modems. This allows you to see various logs and data related to the performance and operation of your modem/router, such as:
The Maintenance menu gives you a number of settings and actions that help keep your modem running well over time, including these options:
Setting up new service? Please note that a phone jack is required to set up Brightspeed internet service in your home. If you don't have a jack, chat with us to have one installed.
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WiFi 6 is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Compared to WiFi 5, it delivers:
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