Brightspeed internet or phone service not working?

Important: If your internet or phone service is not working and you usually need to enter a PPPoE username and password to bring your modem and home internet/phone online, after installing it or after a reset, then follow these instructions to troubleshoot your service.

If you have a non-brightspeed modem and your internet or phone service is not working, then follow these instructions to troubleshoot your service.

Check for outages and troubleshoot your service

When service stops working, it's usually for one of these reasons:

Area outage: A problem with the Brightspeed network that affects your larger area and not just your home.
Home outage: A problem with the lines or equipment that provide service specifically to your address.
Other home technical problem: A problem with your router or cords, your modem configuration, or any number of other issues that can cause service to stop working or to work poorly.
Service suspension: A missed payment or problem with your account that leads to service being turned off.

More self-help solutions

If the problem is within your home and not the larger network, you may be able to fix it yourself. You might be suprised by how often a service problem is solved by these two simple solutions: