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Business help
Control Center: Support tab
Using Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. You can then view the status on your requests and make changes as necessary. You can also view scheduled maintenance events affecting your services, manage repair contacts, and more.
Repair tickets
Create, manage, and view status on repair tickets in Control Center. You can also communicate with your Brightspeed technician as we work to resolve your issue:
- Creating a repair ticket
- Viewing the status of a repair ticket
- Searching for, sorting, and filtering repair tickets
- Updating information in a repair ticket
- Escalating a repair ticket
- Canceling a repair ticket
- Creating a reason for outage (RFO) request
- Viewing details for a potential repair ticket
- Converting a potential ticket into a repair ticket
- Dismissing a potential repair ticket
- Viewing the status of a ticket without signing in
Scheduled maintenance
You can view scheduled network maintenance events associated with your Brightspeed services. Control Center shows maintenance events for the current month and 11 months into the future so you can plan ahead. You can also open a ticket to ask questions about the event or to or request that an event be rescheduled so it's less (or not at all) distruptive to your business.
