Brightspeed WiFi App

What is it?

The Brightspeed WiFi mobile App puts you in control of your Brightspeed Fiber service. Using the Brightspeed WiFi mobile App, you can manage your home’s Wi-Fi, test the health of the Brightspeed Fiber service, manage Cybersecurity with the optional ProtectIQ add-on and configure the advanced user experience features included with the optional ExperienceIQ add-on such as device and application prioritization, content and application filtering, and advanced parental controls.

All components of Brightspeed Total Home Internet Controls require you to download the Brightspeed WiFi app. You will need to create a separate account within the Brightspeed WiFi app and follow the app instructions.

Note: Select app features are only accessible if included in your plan or if you have subscribed to them. If you are interested in enabling additional features, they can be added via the My Brightspeed account management portal or by contacting customer care via chat or via phone at +1 (833) 692-7773.

How to set it up and use it

First, download and install the Brightspeed WiFi App using the links below.

Apple store icon

Google Play icon

Next, set up your app using the instructions below.

Basic setup

Setting up your Wi-Fi and App
- Setting-Up-Your-Wi-Fi-and-App.mp4
- Setting-Up-Your-Wi-Fi-and-App.pdf

Learn how to Enable / Disable Services
- Learn-How-to-Enable-and-Disable-Services-Using-the-App.mp4
- Learn-How-to-Enable-and-Disable-Services-Using-the-App.pdf

Learn about the Settings Menu
- Learn-about-the-Settings-Menu-in-the-App.mp4
- Learn-about-the-Settings-Menu-in-the-App.pdf

Connecting Wired Devices to your system
- Connecting-Wired-Devices-to-Your-System.mp4
- Connecting-Wired-Devices-to-Your-System.pdf

How to install a U6 model Router Gateway
- How-to-Install-U6-Model.mp4
- How-to-Install-U6-Model.pdf

Managing your Wi-Fi

How to change your network name and password
- How-to-Change-Your-Network-Name-and-Password.mp4
- How-to-Change-Your-Network-Name-and-Password.pdf

Setting up the Guest Network
- Setting-up-a-Guest-Network.mp4
- Setting-up-a-Guest-Network.pdf

Share your Wi-Fi Guest Password
- Share-Your-Wi-Fi-Guest-Password.mp4
- Share-Your-Wi-Fi-Guest-Password.pdf

Uninstall a Guest Network
- Uninstall-a-Guest-Network.mp4
- Uninstall-a-Guest-Network.pdf

Standard Features

Getting to know People, Places and Things
- Getting-to-Know-People-Places-and-Things.mp4
- Getting-to-Know-People-Places-and-Things.pdf

Learn about connected devices in your network
- Learn-about-Connected-devices-in-your-Network.mp4
- Learn-about-Connected-devices-in-your-Network.pdf

Learn about notifications
- Learn-about-Notifications.mp4
- Learn-about-Notifications.pdf

How to setup a mesh extender with the Brightspeed WiFi App
- How-to-Set-Up-a-Mesh-Satellite-with-the-App.mp4
- How-to-Set-Up-a-Mesh-Satellite-with-the-App.pdf

Network Diagnostic Tools

Performing a Bandwidth Test using the Brightspeed WiFi App
- Performing-a-Bandwidth-Test-using-the-App.mp4
- Performing-a-Bandwidth-Test-using-the-App.pdf

Running a bandwidth test in 15s
- Running-a-bandwidth-test-15s.mp4
- Running-a-bandwidth-test-15s.mp4

Set up your Add-ons

Total Home Internet Controls – You will find set up instructions here

ProtectIQ – You will find set up instructions here
ExperienceIQ – You will find set up instructions here
WiFi Extenders – You will find set up instructions here

Having issues? Chat now or call +1 (833) 692-7773.

Brightspeed Wifi app icon

Download the Brightspeed WiFi App

For Calix u6 router users

Apple store icon

Google Play icon

Sign in to My Brightspeed

Manage your account preferences and billing information online.

Brightspeed services support

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