.png){kind=icon}
Access the Utilities menu on newer Brightspeed modems
The Utilities menu in your modem's user interface provides access to several tools for rebooting, restoring defaults, upgrading firmware, and running tests and diagnostics.
NOTE: Depending on your model, your modem's user interface may appear slightly different from the images below.
1. Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.
2. Open a web browser and type http://192.168.0.1 into the web address field.
3. Log in to the modem's settings interface (Modem GUI) using your Admin Username and Admin Password. Note that these are different from your wireless network name (SSID) and WiFi password (security key).
You can find the Admin Username and Password printed on the sticker attached to the side, back or bottom of the modem.
CAUTION! Do not remove or lose your modem sticker, which includes your default admin username and password. These preset credentials cannot be retrieved, and your modem could become unusable without them.
The modem sticker shows you TWO important sets of login credentials. How do you use each one?
SSID and key/wireless password: Used to access and connect to your WiFi network
- SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers)
- Key/Wireless Password is the password you will enter on your devices to connect securely to your network
- These default settings can also be customized in the modem settings or through the app
Admin username and admin password: Used to log in to your modem settings portal
- Access secure settings such as firmware updates, WiFi security, schedules, and more
- When connected to your home network, go to http://192.168.0.1 to access the portal (also called the GUI)
- These default settings can also be customized in the modem settings
4. Select the Utilities icon in the main menu.
5. Select a utilities option from the menu.
Click on the diagnostic names below to view samples.
The reboot utility powers down your modem and restarts it. Rebooting your modem can often fix internet connection problems, improve slow connections and resolve many wireless issues.
Restore defaults clears all settings and restores the factory defaults. You can selectively restore settings, including PPP username, administrator credentials, wireless settings and firewall settings, or restore the modem (all settings) to its factory default state.
Upgrade firmware checks the permanent software programmed into your modem and installs an update if you don't have the most up-to-date version. Firmware updates are important to add features or improve the performance of the modem.
The ping test tests your internet connection to a specific destination (host).
Traceroute records the route taken by a packet of data from your computer to a specified destination through the internet.
Configuration save allows you to back up your modem's settings and then restore them later. You may want to do this before doing a modem reset to return to factory defaults, for instance.
Wireless diagnostics provides information and troubleshooting tools related to your WiFi connection and network (not a feature on all models).
The HPNA test is a group of tools used to test the HPNA connection status (not a feature on all models).
The diagnostic test series checks your WAN Ethernet connection, DSL PHY, encapsulation, PPP, and DNS.
The web activity log provides details about what the devices on your network (LAN) are viewing.
The system log shows the date and time of all system actions.
The firewall log allows you to see if the firewall has taken any action to protect your connection. This feature comes in handy if an application is not working on your network and you want to know if the firewall is blocking the application (not a feature on all models).
The time zone utility allows you to view or change the current time zone for your modem. This is useful if you have a wireless schedule set up in the wireless settings.
Top modem/router topics
- Set up your modem and activate internet
- Connect devices to your WiFi network
- Should you use 2.4 or 5 GHz WiFi?
- Brightspeed compatible modems
- How to read your modem lights
- When and how to use modem reset
- How to return a modem
- How to upgrade your modem's firmware
- Modem or router: What's the difference?
View all Modem/Router topics
Top tools
Log in to access our most popular tools.
Was this page helpful?
Brightspeed services support
