Using your Zyxel PK5001Z modem

Certified Brightspeed modem

Features of the Zyxel PK5001Z

WiFi supported: 2.4 GHz 802.11 b/g/n

IP compatibility: IPv4, IPv6

Works with these Brightspeed internet services:

ADSL – up to 7 Mbps
ADSL2 – up to 20 Mbps

Note: Listed speeds reflect the maximum download speed the technology can deliver on Brightspeed services. In-home speeds may differ based on router setup, devices and other factors.

Modem troubleshooting tips

Did you know? If your internet connection is spotty or slow, the best place to start is rebooting your modem.
Still not running right? Check to see if you need to update the modem's firmware.

Download the latest firmware for the PK5001Z

Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.

Quick setup

Manual network (WAN) setup

If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Visit the WAN setup page for step-by-step instructions on different WAN configurations, including PPPoE, IPoE and transparent bridging.

You can control your WiFi network by visiting your modem’s wireless settings area. Click on the options below for details and step-by-step instructions.

Helpful WiFi topics

The modem status area in the user interface allows you to view several options and check the performance of your modem.

Connection status
DSL1 or DSL2 status
Internet status
Ethernet status
Wireless status (find best channel)
View IPv6 address

Firewall status
Device table
NAT table
Routing table
QoS table
Resource table

The utilities menu gives you access to several additional tools to manage and test your modem.

Reboot
Restore defaults
Upgrade firmware
Ping test
Traceroute

Back up settings (Configuration save)
Diagnostic test
Web activity log
System log
Time zone

Advanced settings give you even more control over your modem's configuration. Most of these are best for tech-savvy folks who are familiar with modems and networking.